MelroseWakefield Hospital · 3 days ago
Administrative Supervisor
Tufts Medical Center - Corporate Location
Full-time
Onsite
Entry, Mid Level
$48K/yr - $60K/yr
2+ years expMelroseWakefield Hospital is part of Tufts Medical Center, and they are seeking an Administrative Supervisor. This role focuses on providing administrative and business support to achieve operational goals, supervising employees, and ensuring optimal customer service in a clinical setting.
Health CareHome Health CareMedical Device
Responsibilities
Provides direct supervision of assigned clinical, support, and/or bulling staff
Participates in and provides oversight of support activities in clinical area to ensure that the highest standards of customer service are maintained which includes greeting all patients and visitors promptly
Engages in quality improvement and efficiency projects
Serves as the “super user” for all hospital systems related to clinical inpatient and outpatient services
May participate in the interviewing, hiring, performance review, and/or corrective action of staff
Conducts continuous training with all support staff on customer service standards (12 Tenets) and hospital systems
May assist in the ongoing analysis of the department’s organizational clinical structure and job design
Recommends, plans and implements changes to improve the utilization of resources and organizational performance
Works on special projects related to revenue, charge capture, and documentation
Provides backup during vacations and time away
Manages administrative activities and systems, which support the departments’ clinical work
Reviews, maintains and updates the patient scheduling templates for the clinical services
Manages the automated telephone answering system as it relates to clinical operations
Coordinates the triaging of patients, and internal department customer telephone calls with all support staff
Oversees the collection of co-payments from patients and daily cash deposits
Monitors status of pending reappointments and ensures timely completion of physician and allied health reappointments by maintaining logging system to ensure all packets are returned in a timely manner
Upon return of reappointment packets, reviews data for completeness. Follow up to obtain missing information as needed
Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the team’s achievement of goals, and to help foster a positive work environment
May coordinate on-boarding for all new clinical and non-clinical staff
Qualification
Required
Associate's Degree plus one (1) year of experience or High school diploma or equivalent plus more than five (5) years of experience
Two (2) years of experience in a healthcare setting including staffing and scheduling
Computer literacy required including familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook), relational databases (Access), and comfortable learning new computer applications
Excellent interpersonal and customer service skills including excellent interpersonal and telephone skills
High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies
Strong business skills, including understanding of health care expense, billing, revenue, and reimbursement models and how they affect business plans
Analytic and quantitative skills are needed to design and produce financial and clinical reports to make resource-planning decisions
Excellent organizational skills required with attention to detail. Ability to prioritize work and be flexible with work assignments
Knowledge of medical terminology
Ability to work independently with a minimum of supervision in routine matters. Self-motivated
Ability to maintain sensitive and confidential medical information
Preferred
Bachelor's degree
Three (3) years of experience in a healthcare setting including staff training and development, job coaching, and evaluation
Benefits
Comprehensive Total Rewards package that supports your health, financial security, and career growth
Company
MelroseWakefield Hospital
MelroseWakefield Hospital and Lawrence Memorial Hospital provide high-quality, community-based care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase