Technical Service Engineer jobs in United States
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Mobile Aspects · 4 days ago

Technical Service Engineer

positionPhiladelphia, PA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Mobile Aspects is a company focused on enhancing customer satisfaction through technical services. The Technical Service Engineer will provide high-quality technical support, ensure customer satisfaction by maintaining service level agreements, and engage with customers to drive innovations based on feedback.

Health CareLife ScienceSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Ensure high level of customer satisfaction by maintaining SLA’s (Service Level Agreements) as agreed with customers
Perform onsite troubleshooting at the request of Mobile Aspects Technical Support Center
Drive new project ideas and innovations based on customer feedback
Conduct customer training sessions following the Mobile Aspects training curriculum
Perform software and hardware repair or replacement at customer sites as directed by the Technical Support Center
Prepare and submit weekly customer status reports to the Account Manager
Fully document customer workflows and Standard Operating Procedures (SOPs) to support operational excellence
Any other responsibilities or tasks as required by the organization

Qualification

Customer support experienceTroubleshooting hardware issuesTroubleshooting software issuesInterpersonal skillsCommunication skillsCritical thinkingProblem-solving

Required

Experience or aptitude in customer support
Strong interpersonal and communication skills; ability to work effectively with diverse customer groups
Critical thinking and problem-solving abilities
Ability to troubleshoot basic hardware and software issues

Company

Mobile Aspects

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Mobile Aspects has been the pioneering company for surgical documentation solutions.
dateFounded in 2000
location
Pittsburgh, Pennsylvania, USA
people-size51-200 employees
web-link
http://www.mobileaspects.com

H1B Sponsorship

Mobile Aspects has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (3)

Funding

Current Stage
Growth Stage
Total Funding
$0.1M
2001-07-25Seed· $0.1M

Leadership Team

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Suneil Mandava
President, CEO
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Company data provided by crunchbase