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GAC Solutions · 3 hours ago

NICE - CXone Test Automation Engineer

Fort Mill, SC

Contract

Onsite

New Grad, Entry Level

GAC Solutions is seeking a Test Automation Engineer to design and develop testing strategies for NICE InContact solutions. The role involves testing call center workflows, APIs, and ensuring system health and performance optimization.

ConsultingEnterprise SoftwareInformation TechnologyRetail

H1B Sponsor Likely

Hiring Manager

Goutham Rayabandi

Responsibilities

Test NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies

Test Builds and automate call center workflows including writing call flows prompts and scripts

Ensure adherence to SDLC processes for all development and deployment activities

Test APIs middleware and ETL jobs for system integrations

Test automation for user provisioning skill assignment and policy management

Monitor system health troubleshoot issues and optimize performance

Ensure observability logging and proactive alerting for all critical components

Qualification

Test AutomationAPI TestingSystem IntegrationSDLC ProcessesTroubleshootingPerformance Optimization

Required

Test NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies

Test Builds and automate call center workflows including writing call flows prompts and scripts

Ensure adherence to SDLC processes for all development and deployment activities

Test APIs middleware and ETL jobs for system integrations

Test automation for user provisioning skill assignment and policy management

Monitor system health troubleshoot issues and optimize performance

Ensure observability logging and proactive alerting for all critical components

Company

GAC Solutions

GAC Solutions was designed to help our client partners build winning teams.

Founded in 2012

Schaumburg, Illinois, USA

501-1000 employees

https://gacsol.com

H1B Sponsorship

GAC Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (32)

2024 (19)

2023 (18)

2022 (13)

2021 (6)

2020 (2)