Exergen Corporation · 4 hours ago
Customer Service Representative
Watertown, MA
Full-time
Onsite
New Grad, Entry LevelExergen Corporation is the recognized world leader in medical non-invasive temperature technology, and they are seeking a Customer Service Representative to provide front-line support for customer inquiries and order processing. The role involves maintaining customer relations, processing orders, and assisting with product solutions while adhering to quality management systems.
Health CareInformation TechnologyMedicalProduct Design
Responsibilities
Respond to customer inquiries via phone and email
Process all direct orders received via EDI, e-mail, fax, and phone in our ERP system
Document customer complaints and feedback
Process Return Material Authorizations
Maintain excellent customer relations
Follow-up with customers on any PO discrepancies, Backorders, and Confirmations
Interact with multiple departments (Sales, Marketing, Shipping, Finance, Production etc.)
Misc. administrative duties (i.e. filing, scanning, archiving, etc.)
Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures
Assist and provide customer with product solutions, recommendations, and troubleshooting methods
Perform other work-related duties as assigned
Qualification
Required
Background in customer service, preferably in a medical device, pharmaceutical equivalent or combination of education and experience
Strong skills in Microsoft Office Suite, ERP Systems or relevant software
Excellent in verbal and written communication skills with problem solving and organizational abilities
Highschool Diploma or equivalent
Company
Exergen Corporation
Exergen Corporation is the recognized world leader in industrial and medical non-invasive temperature technology.
Founded in 1980
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase