Mindlance · 2 months ago
IT support
Brooklyn, NY
Full-time
Onsite
New Grad, Entry Level
$44.61/hr - $49.61/hrMindlance is a company seeking an IT Support professional to ensure the reliable operation of personal computing devices and network resources. The role involves providing technical assistance to end-users and monitoring the local technical environment at the OASAS location.
Human Resources
Responsibilities
Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems are operational.)
Work with client agency to ensure timely incident reporting and service request entry through ITSM Service Now
Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation
Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur
Triage and resolve user access issues
Provide direction to agency for submitting tickets, requesting training and locating resources offered by ITS
Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance
Provide basic ‘how to’ instruction to users for common desktop functionality/software issues, and for establishing video conference calls and use of technology to present or share information
Collaborate with OASAS Office Services team as necessary to resolve agency office related support issues that fall under their purview
Respond to all incoming help calls as they are received
Provide technical assistance (person-to-person) to all users
Travel to nearby locations to participate in required technical training
Qualification
Required
Supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location
Ensuring the standardized, efficient, and reliable operation of the office's PCs, network, file and print services, and video teleconferencing environment
Provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests
Support may entail resolving and/or escalating general day to day trouble tickets
Providing teleconference/video conference support to agency staff
Monitor/oversee the local technical environment to ensure proper functioning
Ensure network infrastructure, video conference, and other local systems are operational
Work with client agency to ensure timely incident reporting and service request entry through ITSM Service Now
Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams
Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur
Triage and resolve user access issues
Provide direction to agency for submitting tickets, requesting training and locating resources offered by ITS
Ensure familiarity and proficiency in technical support of video conferencing equipment
Provide basic ‘how to' instruction to users for common desktop functionality/software issues
Collaborate with OASAS Office Services team as necessary to resolve agency office related support issues
Respond to all incoming help calls as they are received
Provide technical assistance (person-to-person) to all users
Travel to nearby locations to participate in required technical training
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
Kelly Services, Inc.
2025-05-17
2025-04-14
Company data provided by crunchbase