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Linamar Corporation · 3 hours ago

Junior Desktop and System Support Technician, Junior (Intern)

Wilson, NC

Internship

Onsite

Intern, Entry Level

Linamar Corporation is a Canadian global manufacturing company, offering stability and advancement opportunities. They are seeking a Junior Desktop and System Support Technician responsible for IT customer service, troubleshooting, and maintaining the performance and security of desktops, servers, and networks at their facilities.

AutomotiveManufacturingProduct Design

Responsibilities

Complete assignments from the Service Desk efficiently and effectively as possible within assigned priority to meet SLA

Troubleshoot and solve office and shop floor IT issues

Act as the “face of IT” at his/her facilities and route issues or work with other members of the IT team as necessary to resolve an issue

Inform Corporate IT management of any issue that requires their involvement such as non-standards purchase, new enterprise/shop floor system requests and any requests to perform tasks outside of this job description

Enforce Corporate standards, GOS IT Policy and Procedures at his/her facilities

Purchase software and hardware for his/her facilities according to standards and IT purchasing procedures

Ensure his/her facility is licensed appropriately for all software and maintain the information in the licensing database

Setup and install all network attached equipment at his/her facility/facilities

Maintain software and hardware on desktops at his/her facility including Office Automation software, Anti-Virus, PC management software

Maintain an up to date Hardware and Software inventory for his/her facilities

Look for ways to reduce costs and enhance productivity at facility and Linamar, proposing any suggestions to management (Lean suggestions)

Support unique systems at his/her facility/facilities such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other unique software or hardware

Backup local systems according to IT Policy and Procedure

Maintain and monitoring servers located at the facility; includes applying service packs, updates etc. according to IT Policy and Procedure

Administer local phone system (including paging, voice mail, moves-adds-changes) at his/her facility

Work on projects from Corporate IT management following the documented IT project procedures

Qualification

Troubleshooting skillsCritical thinkingTechnical communicationProblem solvingCustomer serviceAdaptability

Required

Good verbal and written communication skills are a necessity

The understanding of when to email, versus phone call, versus a face to face discussion is very important

Ability to communicate on a technical and non-technical level depending on the audience

Ability to read and interpret technical and non-technical documents

Ability to listen and understand communications from customers, co-worker and management

Critical thinking is necessary in any IT position to analyze and clearly identify the root cause of any issue

The ability to break down larger problems into smaller components is key

Troubleshooting skills are key in any IT position; the ability to efficiently try multiple approaches to develop an effective solution

Must be able to problem solve in high pressure down time situations

Need to be able to continually to learn on the job as technology changes

Benefits

Comprehensive Benefits

Career Advancement & Training Opportunities

Production Bonus

Personal Protective Equipment Allowance

Company

Linamar Corporation

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Linamar Corporation (TSX:LNR) is an advanced manufacturing company where the intersection of leading-edge technology and deep manufacturing expertise is creating solutions that power vehicles, motion, work and lives for the future.

Founded in 1966