Exl Neo · 13 hours ago
Salesforce Commerce Cloud (SFCC certification is mandatory)
Atlanta, GA
Contract
Hybrid
Entry, Mid LevelExl Neo is seeking a candidate for the SFCC & SFMC – MCE & MCP position. The role involves monitoring and troubleshooting Salesforce Commerce Cloud and Marketing Cloud environments, ensuring system uptime, and providing technical production support.
Information Technology & Services
No H1B
Responsibilities
Monitor SFCC site uptime, scheduled jobs, OCAPI/API availability, order flows, and system logs
Monitor SFMC (MCE & MCP) journeys, automations, email sends, API usage, and batch activity
Acknowledge, categorize, and triage alerts from monitoring tools (New Relic, Splunk, CloudWatch, SFMC logs)
Perform first-level troubleshooting for email delivery issues, failed sends, HTML/CSS rendering problems, or basic SQL/automation failures
Validate email deliverability: bounces, suppressions, spam indicators, and send logs
Perform initial checks for REST API failures, authentication issues, or data sync gaps
Escalate incidents to L2 with complete diagnostic information (logs, timestamps, payloads, reproduction steps)
Conduct post-deployment health checks for SFCC & SFMC environments
Track all incidents through SLA-driven updates and ensure timely communication with stakeholders
Follow incident and change management processes for ticket creation, updates, and approvals
Interact with customers/business teams to gather initial details or clarify symptoms before escalation
Demonstrate self-motivation, continuous learning, and the ability to perform monitoring tasks independently
Troubleshoot advanced SFMC issues: email delivery failures, template/HTML/CSS bugs, personalization logic errors, and automation/journey defects
Debug SQL query activities, segmentation logic, data extension relationships, and query performance issues
Investigate REST API failures, rate limits, payload errors, and integration-related defects
Analyze and resolve SFCC cartridge issues: pipelines, controllers, ISML templates, jobs, and service framework
Troubleshoot SFCC ↔ SFMC integration issues, triggered sends, profile sync, event/behavioral data flows, and data ingestion errors
Diagnose third-party integration failures (OMS, ERP, payment gateways, inventory/catalog feeds, tax engines, loyalty systems)
Perform root cause analysis (RCA) for production incidents and recommend permanent corrective actions
Deploy hotfixes, configuration changes, cartridge updates, and SFMC assets across environments
Optimize SFMC automations, SQL activities, journeys, and SFCC caching or job performance
Collaborate directly with business users, developers, QA teams, and Salesforce Support to resolve cross-platform issues
Author and maintain SOPs, runbooks, troubleshooting guides, and knowledge base articles
Lead incident and change management processes, including impact analysis, approval workflows, and implementation planning
Provide clear customer communication during incident bridges, status calls, and post-incident reviews
Work independently with minimal supervision while continuously learning new platform features and technologies
Qualification
Required
SFCC certification is mandatory
Monitor SFCC site uptime, scheduled jobs, OCAPI/API availability, order flows, and system logs
Monitor SFMC (MCE & MCP) journeys, automations, email sends, API usage, and batch activity
Acknowledge, categorize, and triage alerts from monitoring tools (New Relic, Splunk, CloudWatch, SFMC logs)
Perform first-level troubleshooting for email delivery issues, failed sends, HTML/CSS rendering problems, or basic SQL/automation failures
Validate email deliverability: bounces, suppressions, spam indicators, and send logs
Perform initial checks for REST API failures, authentication issues, or data sync gaps
Escalate incidents to L2 with complete diagnostic information (logs, timestamps, payloads, reproduction steps)
Conduct post-deployment health checks for SFCC & SFMC environments
Track all incidents through SLA-driven updates and ensure timely communication with stakeholders
Follow incident and change management processes for ticket creation, updates, and approvals
Interact with customers/business teams to gather initial details or clarify symptoms before escalation
Demonstrate self-motivation, continuous learning, and the ability to perform monitoring tasks independently
Troubleshoot advanced SFMC issues: email delivery failures, template/HTML/CSS bugs, personalization logic errors, and automation/journey defects
Debug SQL query activities, segmentation logic, data extension relationships, and query performance issues
Investigate REST API failures, rate limits, payload errors, and integration-related defects
Analyze and resolve SFCC cartridge issues: pipelines, controllers, ISML templates, jobs, and service framework
Troubleshoot SFCC ↔ SFMC integration issues, triggered sends, profile sync, event/behavioral data flows, and data ingestion errors
Diagnose third-party integration failures (OMS, ERP, payment gateways, inventory/catalog feeds, tax engines, loyalty systems)
Perform root cause analysis (RCA) for production incidents and recommend permanent corrective actions
Deploy hotfixes, configuration changes, cartridge updates, and SFMC assets across environments
Optimize SFMC automations, SQL activities, journeys, and SFCC caching or job performance
Collaborate directly with business users, developers, QA teams, and Salesforce Support to resolve cross-platform issues
Author and maintain SOPs, runbooks, troubleshooting guides, and knowledge base articles
Lead incident and change management processes, including impact analysis, approval workflows, and implementation planning
Provide clear customer communication during incident bridges, status calls, and post-incident reviews
Work independently with minimal supervision while continuously learning new platform features and technologies
Company
Exl Neo
EXL Neo is a leading IT consulting and staffing firm dedicated to delivering innovative technology solutions and connecting businesses with top-tier IT talent for enterprises in India, USA, Canada and Costa Rica.
Founded in 2022
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase