IT Helpdesk Intern jobs in United States
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Holland, L.P. · 2 hours ago

IT Helpdesk Intern

positionUniversity Park, IL
timeInternship
remoteOnsite
seniorityIntern

Holland, L.P. is seeking an IT Helpdesk Intern to assist with fielding incoming help requests from end users. The role involves documenting help desk tickets, performing hands-on fixes, and evaluating resolutions to prevent future problems.

ManufacturingTransportation
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H1B Sponsor Likelynote

Responsibilities

Field incoming help requests from end users via telephone, walk-up, help desk ticket and e-mail in a professional and courteous manner
Create help desk tickets and document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution
Identify & learn appropriate software and hardware used & supported by the company
Perform hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Evaluate documented resolutions and analyze trends for ways to prevent future problems
All other duties as assigned

Qualification

Microsoft Operating SystemsMicrosoft Office 365Basic computer hardwareBilingual (English/Spanish)Customer service orientationLogical thinkingTask prioritizationWritten communicationOral communicationCreative thinking

Required

High School Diploma or equivalent Required; some college preferred
Bi-lingual in English and Spanish a plus
Computer aptitude and experience with Microsoft Operating Systems, Microsoft Office 365 applications, and IOS devices
Knowledge of basic computer hardware
Positive attitude & strong work ethic
Exceptional customer service orientation
Exceptional written and oral communication, and willingness to share knowledge with co-workers and end users
Ability to think logically and creatively
Ability to effectively prioritize and execute tasks on the fly
Must maintain a valid driver's license and abide by our Corporate Fleet Policy
Ability to successfully complete all pre-employment testing required by Holland L.P

Company

Holland, L.P.

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Since our founding in 1935, Holland has pioneered delivering comprehensive and progressive transportation solutions.
dateFounded in 1935
location
Crete, Illinois, USA
people-size501-1000 employees
web-link
https://hollandco.com/

H1B Sponsorship

Holland, L.P. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (1)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Deb Wensel
Chief Financial Officer
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Mike O'Grady
COO / Chief Operating Officer
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