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Bupa UK · 3 hours ago

Receptionist

Stamford, CT

Full-time

Onsite

New Grad, Entry Level

Bupa Dental Care Stamford is a well-established practice seeking a Receptionist to enhance the patient experience. The role involves welcoming patients, managing appointments, maintaining patient records, and supporting the clinical team to ensure smooth operations.

DentalFitnessHealth CareMedical

Responsibilities

Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment

Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently

Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services)

Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area

Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome

Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly

Qualification

Customer careCommunication skillsIT systems proficiencyProblem-solvingProfessionalismEmpathyUpselling skillsTeamwork

Required

Previous experience in a customer-focused role

Strong communication skills, both face-to-face and over the phone

Confidence using IT systems to manage bookings and records

A proactive, flexible approach - ready to help where needed to support the team

Professionalism, empathy, and a genuine passion for delivering excellent service

Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims

Benefits

Competitive pay - with opportunities to increase through training and development.

Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products.

Employee Assistance Programme (EAP)

Family Mental HealthLine

Bupa’s Personal Energy wellbeing programme

Discounted dental insurance for you and your family.

Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK.

Flexibility of Wagestream, giving you access to your pay before payday.

Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.

Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.