Northpoint Recovery · 2 weeks ago
Admissions Representative
Meridian, ID
Full-time
Onsite
Entry Level
$22/hr - $26/hr
1+ years expNorthpoint Recovery is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders. The Admissions Representative is responsible for overseeing the patient/client admissions lifecycle and managing inbound and outbound lead generation activities to drive census at each facility.
Health Care
Responsibilities
Coverage of Admissions phone line, online chats, and emails
Obtain, or oversee, the acquisition of complete and accurate patient/client information pertinent for their admission into a Northpoint facility
Explain insurance benefits to potential patients/clients and their families
Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions
Discuss payment options with potential patients/clients and/or family members or fiduciaries
Verify the acquisition of records for pending patients/clients from transferring and/or previous facilities and completion of other necessary documentation; ensure timely receipt of all necessary patient/client records
Provide the Program Director with information on new patients/clients to aid in schedule development
Alert Clinical Team about new patients/clients and ensure a gender specific client pickup is scheduled
Interact with the patient/client and family and prepare them for the transition; communicate with the Clinical Team, as necessary
Verify that the family, Admissions personnel at the referring facility, marketing representative, and any others involved in a patient’s/client’s admission have been contacted and provide all pertinent information about the admission to them
Maintain contact with referral sources in cooperation with marketers
Ensure accurate referral sources are entered into the electronic medical records system
Maintain cleanliness of the Admissions office
Drive Company vehicle for official and approved and business; ensure safe transport
Adhere to all Company policies and procedures
Maintain confidentiality in accordance with established policies and procedures and standards of care
Performs other related duties and special projects as assigned
Qualification
Required
Must be at least twenty-one (21) years of age
Must have a valid driver's license and safe driving record
Preferred
1+ year of sales experience in a call center setting preferred
Experience with a growing company with multiple entities preferred
Excellent critical thinking skills
Excellent organizational abilities
Strong mentoring, and coaching experience to a team with diverse levels of expertise; ability to influence and engage employees and peers
Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, board of directors, and staff
Ability to operate as a practical tactical as well as a strategic thinker
Comfortable analyzing information and dealing with complexity
Quickly and effectively identify and resolve problematic situations
Able to handle confidential material in a reliable manner
Ability to perform several tasks concurrently with ease and professionalism
Ability to effectively prioritize workload in a fast-paced environment
Strong attention to detail and accuracy
Proficiency with Microsoft Office Suite
Benefits
Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
100% Employer Paid Employee Assistance Program
Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
Generous Paid Time Off plan
Employee Referral Bonuses
401K Retirement Plan & Employer Match
Company
Northpoint Recovery
Northpoint Recovery is specialized drug and alcohol detox and rehab treatment center located in Southwestern Idaho.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-01-01Acquired
Leadership Team
Stokes Aitken
Chief Executive Officer
Recent News
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