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SGF Global · 15 hours ago

Dealership Software Implementation & Onboarding Specialist

California, United States

Full-time

Hybrid

Mid Level

$57/hr - $57/hr

SGF Global is an integrated talent solutions provider, and they are seeking an Onboarding Specialist Contractor to ensure a smooth onboarding and software implementation experience for automotive dealership teams. This role involves coordinating onboarding processes, managing software installation projects, and driving user adoption while minimizing business disruption during transitions.

ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency

Responsibilities

Coordinate and manage onboarding processes, including scheduling orientation sessions and training programs

Prepare and distribute onboarding materials such as welcome packets, employee handbooks, and training resources

Conduct orientation sessions covering company policies, procedures, and culture

Serve as the main point of contact for new hires, addressing questions and concerns during onboarding

Collaborate with HR, IT, and other departments to ensure new hires are fully equipped to begin their roles

Lead and coordinate all phases of dealership software installation projects, from planning through post-installation support

Drive adherence to project timelines, deliverables, scope, and quality standards

Serve as the primary liaison between dealership staff, software vendors, and internal client teams

Oversee technical installation and integration of dealership systems (finance, inventory management, CRM, etc.)

Identify, troubleshoot, and escalate technical or operational issues, coordinating resolution efforts

Design and deliver in-person and virtual training sessions to support software adoption

Provide hands-on support during transition periods for users with varying levels of technical proficiency

Maintain detailed documentation related to implementations, configurations, feedback, and lessons learned

Qualification

Software implementationDealership Management SoftwareProject managementTechnical customer supportAnalytical problem-solvingClient service orientationTechnical curiosityCommunication skillsOrganizational skillsCollaboration skills

Required

Previous experience in software implementation, digital enablement, dealership operations, or technical customer support

Foundational understanding of Dealership Management Software (DMS), automotive business processes, and core IT infrastructure

Strong project management and multitasking capabilities

Exceptional communication, organizational, and analytical problem-solving skills

Strong client service orientation, empathy, and adaptability

Technical curiosity and proactive troubleshooting mindset

Ability to collaborate effectively in cross-functional environments

Comfort working with evolving technologies and fast-paced, changing environments

Willingness and ability to travel extensively (up to 90%) to dealership locations nationwide

Flexibility to support nontraditional hours during go-live events or critical project phases

Company

SGF Global

SGF Global is a staffing and recruiting company providing payroll, training, managed services, and recruitment solutions.

Founded in 1992

Hallandale, Florida, USA

201-500 employees

http://sgfglobal.com

Funding

Current Stage

Growth Stage

Leadership Team

Mauricio Sion

Director

Company data provided by crunchbase