Service Desk Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Vista Applied Solutions Group Inc · 2 hours ago

Service Desk Manager

positionStatesville, NC
timeFull-time
remoteOnsite
senioritySenior Level

Vista Applied Solutions Group Inc is seeking a Senior Service Desk Manager to lead a high-impact team supporting critical technology operations across multiple regions. The role involves managing a team that supports Microsoft-based systems and collaborating closely with engineering and infrastructure teams while ensuring service levels and client support are maintained.

Information TechnologySoftware
check
Growth Opportunities
check
H1B Sponsor Likelynote
Hiring Manager
Jenny McLaughlin
linkedin

Responsibilities

Reviewing overnight environment performance and addressing priority issues
Ensuring resources are aligned to workloads and SLAs/P1/P2 escalations are met
Supporting internal/external clients across the service territory
Traveling to regional offices (2–3 times/month) to support teams
Leading process improvements & documentation initiatives
Managing projects, coordinating with infrastructure teams, and overseeing escalation paths

Qualification

Microsoft Office 365Windows 11Azure / Azure ADITIL experienceTicketing systemsProject supervisionLeadership stylesOSI Layers 1–2

Required

Microsoft Office 365 (on-prem + cloud)
Windows 11 and Windows-only environments
Azure / Azure AD: user lifecycle management, OUs, group policies
ITIL experience (v4 preferred) and structured ITSM frameworks

Preferred

Experience with multiple ticketing systems (KACE, FreshDesk/FreshService a plus)
Background in supervising project work, resource planning, or cross-functional leadership
Understanding of leadership styles (transformational & transactional)
Experience supporting OSI Layers 1–2 environments

Company

Vista Applied Solutions Group Inc

twittertwittertwitter
company-logo
Vista Applied Solutions Group is a staffing and recruiting company offering application software development services.
dateFounded in 2007
location
Herndon, Virginia, USA
people-size201-500 employees
web-link
http://vasginc.com

H1B Sponsorship

Vista Applied Solutions Group Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (117)
2023 (173)
2022 (114)
2021 (120)
2020 (165)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase