DeVivo Bus Sales · 1 day ago
Parts Advisor
Epping, NH
Full-time
Onsite
New Grad, Entry Level
$20/hr - $27/hrDeVivo Bus Sales is seeking a Parts Advisor for their Epping, NH location. The Parts Advisor is responsible for ensuring efficient operation of the parts department by providing excellent customer service, handling inquiries, processing orders, and maintaining accurate inventory records.
AutomotiveCustomer ServiceMechanical EngineeringRetail
Responsibilities
Answer phone calls and respond to customer inquiries in a professional and courteous manner
Assist customers with parts selection and provide accurate information about availability, pricing, and delivery times
Resolve customer issues and complaints promptly, ensuring customer satisfaction
Accurately input customer orders into the system, ensuring all details are correct and complete
Monitor order status and communicate any delays or issues to customers
Coordinate with the warehouse and delivery teams to ensure timely dispatch and delivery of parts
Track and monitor inventory levels, ensuring optimal stock levels are maintained
Assist in ordering parts as needed to maintain inventory levels, liaising with suppliers and the procurement team
Ensure all documentation is filed and stored correctly in accordance with company policies
Work closely with other departments, such as Sales, Service, and Warehouse, to ensure seamless operations
Participate in team meetings and contribute to process improvement initiatives
Qualification
Required
High school diploma or equivalent
Previous experience in a parts advisory or customer service role, preferably within the automotive or tools industry
Strong knowledge of automotive parts and tools
Excellent communication and interpersonal skills
Benefits
Medical & dental insurance
Life insurance
Flexible spending account
401k plan with company match
Paid time off
Paid holidays
Employee referral bonuses
Company
DeVivo Bus Sales
DeVivo Bus Sales is a bus dealer that provides school bus sales, commercial vehicle sales, and fleet repair services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase