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Citi · 7 hours ago

Head of Client Executives, Investor Services - C16

New York New York United States

Full-time

Hybrid

Director/Executive

$250K/yr - $500K/yr

Citi, the leading global bank, is seeking a Head of Client Executives for their Investor Services division. This role will lead a large global team to deliver exceptional service to clients while managing relationships and driving strategic initiatives across the business.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Define, implement and manage a global client delivery operating model that provides our clients with a marketing leading client experience leading to growth. This should be aligned to our overall Services client engagement strategy and our operational capabilities and design

Foster a strong risk & control environment including robust end to end client governance framework

Responsible for ensuring key target metrics are achieved i.e. VoC and client satisfaction

Build out the strategic platforms use to manage the client experience and ensure a look across Services and other areas of the Bank for reuse and improvement

Collaborate with cross-functional teams to align client needs with internal initiatives and product offerings

Monitor market trends, regulatory developments and competitive dynamics to adjust strategies and maintain market leadership

Cultivate and deepen relationships with key clients, participating directly in high-impact meetings from deal origination to strategic relationship reviews

Champion client-focused initiatives that enhance customer experience and reinforce value propositions

Identifies cross firm opportunities and connects solutions

Work closely with partners across Services to create end to experiences including interfacing with other products and services that Investor Services touch

Drive the voice of the client internally and be involved in product enhancement / development and operational model design to maximize the client experience

Partner with our teams in Operations and Technology to drive day to day improvements and innovation in client experience and excellence

Qualification

Senior sales leadershipStrategic planningFinancial services expertiseClient relationship managementRisk managementInfluencing teamsLeadership skillsCommunication skillsInterpersonal skills

Required

Education: Undergraduate Degree, MBA preferred

Extensive senior sales leadership experience within the financial services industry, managing multi-country teams

Proven ability to design and execute strategic plans and achieve financial targets

Deep understanding of Services products, services and the competitive landscape

Strong leadership, communication and interpersonal skills

Ability to manage risk and ensure compliance with regulatory requirements

Strategic analysis/thought process

Ability to work with multiple organizations and stakeholders, including Senior Management and regulators

Strong leadership and communication skills

Ability to inspire and influence teams – both direct and matrixed

Benefits

Discretionary and formulaic incentive and retention awards

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)