Genesys - PWT ยท 1 hour ago
Customer Service Specialist
Swanton, VT, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $23/hrH2O Innovation is a smart water treatment solutions company, and they are seeking a Customer Service Specialist based in Swanton, Vermont. In this role, you will be responsible for providing exceptional customer and supplier service while managing administrative duties and maintaining customer accounts.
ChemicalManufacturingWater
Responsibilities
Interacts with customers via telephone, e-mail or in person to provide support and information on our products and services
Is main point of contact for walk-in customers in our retail establishment
Collects and enters orders into our ERP system for new or additional products and services
Uses knowledge of specific product or service to answer inquiries or to forward to the appropriate staff member
Ensures that appropriate actions are taken to resolve customers problems and concerns and the resolution is recorded
Maintains customer accounts and records of customer interactions with details of inquiries, complaints or comments
Qualification
Required
Must be proficient in enterprise software and other related programs such as MS Office (Excel, Word, Outlook)
Excellent communication skills including active listening
Must be service oriented and able to resolve issues
Ability to learn our products and their uses
Excellent organizational skills and attention to detail
Ability to maintain confidential and meticulous records
Benefits
Collective Health Insurances
401K Plan
11 statutory holidays each year
Share Purchase Plan
Three (3) weeks of vacation per year
Five (5) wellness days per year
Company
Genesys - PWT
Genesys and PWT came together to form the H2O Innovation Specialty Chemicals Group following the acquisition of Genesys in 2019.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase