ParsonsKellogg · 1 week ago
IT Production Support Analyst
United States
Full-time
Remote
Entry Level
$21.88/hr - $38.27/hr
1+ years expParsons is a company dedicated to designing and delivering critical infrastructure solutions. They are seeking an IT Production Support Analyst to provide internal tech support, manage deployments, assist with Jira administration, and write SQL queries for reporting purposes.
AdvertisingMarketing
Responsibilities
Provide Tier 2 support to internal users for production applications and tools
Troubleshoot and triage user, application, and access issues; escalate to senior team members or developers when needed
Log, track, and update incidents and requests in Jira
Contribute to documentation and knowledge base articles for common issues and fixes
Assist in planning and executing application deployments and configuration changes in coordination with senior team members
Follow deployment runbooks/checklists and help verify successful releases
Support basic post-deployment validation and help identify issues that may require rollback or hotfixes
Help maintain Jira projects, boards, workflows, and fields under guidance from more senior admins
Create and update filters, dashboards, and simple reports for internal teams
Ensure tickets are properly categorized, assigned, and kept up to date
Write basic to advanced SQL queries against MySQL/Aurora and Oracle databases to support ad hoc reporting and data lookups
Work with business stakeholders to clarify reporting needs and ensure data accuracy
Document commonly used queries and reports for reuse
Draft and send clear, concise communications for incidents, planned maintenance, and deployments, using existing templates
Maintain and update email distribution lists and communication channels
Support incident communication (status updates, resolution notices, post-incident summaries) in partnership with senior team members
Qualification
Required
1–2 years of experience in Production Support, Application Support, IT Support, or a similar technical support role (internships and co-op experience welcome)
Experience with SQL (e.g., writing queries with joins, filters, and aggregates)
Exposure to AWS concepts (e.g., EC2, RDS, CloudWatch) or other major cloud providers
Experience using a ticketing or work-tracking tool (e.g., Jira, ServiceNow, Zendesk, etc.)
Strong troubleshooting mindset and curiosity about how systems work end to end
Clear written and verbal communication skills, especially when explaining issues to non-technical users
Customer-service oriented; comfortable supporting internal users
Detail-oriented and organized; able to manage multiple tickets and tasks
Willing to learn, ask questions, and seek guidance when needed
Calm under pressure, especially during incidents or tight timelines
Collaborative, with a desire to work closely with support, operations, and development teams
Preferred
Basic scripting skills (e.g., Bash, PowerShell, or Python) for simple automation or tooling
Understanding of basic ITIL concepts (incident, request, change, and problem management)
Benefits
Health
Vision
Dental
Employer paid provincial care premiums
Defined Contribution Pension Plan (DCPP)
Tax-Free Savings Account (TFSA)
Registered Retirement Savings Plan (RRSP)
Life insurance
Paid time off
Sick leave
All province observed holidays off
Gym membership discounts
Company
ParsonsKellogg
ParsonsKellogg has stood apart in the $20 billion promotional products industry.
51-200 employees
H1B Sponsorship
ParsonsKellogg has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageRecent News
Providence Business News
2025-08-05
Company data provided by crunchbase