Center for Diagnostic Imaging (CDI) · 1 week ago
IT Desktop Support Specialist
Saint Louis Park, MN
Full-time
Onsite
Entry Level
$23.48/hr - $33.95/hr
2+ years expRAYUS Radiology is looking for an IT Desktop Support Specialist to join our team. The role involves providing IT support to end-users in a radiology healthcare environment, ensuring reliable access to desktop systems, software, and medical imaging platforms.
Electronic Health Record (EHR)Health CareHealth DiagnosticsHospitalMedicalMedical Device
Responsibilities
Provide timely and effective technical support to radiologists, technicians, and healthcare staff for all desktop, laptop, workstation and mobile device issues, including hardware and software troubleshooting
Assist with the installation, configuration, and troubleshooting of radiology-specific software (e.g., PACS (Picture Archiving and Communication System), RIS (Radiology Information Systems)
Ensure imaging devices are functioning correctly and accessible to end-users
Support the installation, setup, and maintenance of desktop hardware (PCs, printers, scanners, etc.), operating systems (Windows, Apple/Android, etc.), and specialized radiology applications
Respond to and resolve IT issues related to desktop systems, networking, and medical imaging technology. Provide remote and on-site support when necessary
Monitor system performance and apply software patches, updates, and upgrades to ensure continued operation of both clinical and administrative systems
Work closely with the infrastructure and network teams to resolve system outages and network issues
Ensure optimal configuration of systems and workstations. Proper documentation of system access
Assist with inventory of IT assets, including hardware, software licenses, and peripherals
Maintain accurate records of support requests, solutions provided, and any issues that may require escalation to higher-tier support teams
Utilize IT service management (ITSM) tools (e.g., ServiceNow, JIRA) to track and manage incidents, requests, and user complaints to ensure that all IT issues are resolved in a timely manner
Ensure that all desktop systems and medical imaging devices meet HIPAA privacy and security requirements
Maintain secure access to patient information, enforcing encryption standards, and ensuring proper documentation of system access
Conduct training for staff on the use of hardware and software tools, ensuring that all users can operate systems efficiently and securely
Other duties and projects assigned
Qualification
Required
Associate's degree in information technology, computer science, or in a related and applicable field
Two (2) years' experience in an IT desktop support role
A+ Certification, Network+ Certification, or other relevant IT certifications (CompTIA, Microsoft, etc.)
Proficiency in supporting Windows, Apple and Android operating systems
Familiarity with network configurations and troubleshooting (e.g., TCP/IP, DHCP, DNS)
Experience in supporting medical imaging systems and understanding of image data formats (DICOM)
Basic knowledge of server management, backup systems, and IT infrastructure
Knowledge of data encryption, backup solutions, and IT security best practices
Strong working knowledge of Microsoft Office Suite products; i.e., Outlook, Teams, Word, and Excel
Occasional travel between departments may be necessary
Some travel is required between sites; a reliable means of transportation is required
Preferred
Bachelor's degree in information technology, computer science, or other related and applicable field
Two (2) years' experience in an IT support role in a healthcare or radiology setting
Experience with radiology-specific software such as PACS and RIS, or similar
Additional certifications related to healthcare IT, such as Healthcare IT Technician (HIT) or PACS-related certifications
Experience with Epic Systems or other Electronic Health Record (EHR) systems
Familiarity with VMware or other virtualized environments
Experience with cloud-based solutions or medical image cloud storage
Basic understanding of ITIL (ServiceNow) best practices for incident and change management
Benefits
Medical, dental and vision insurance
401k with company match
Life and disability insurance
Tuition reimbursement
Adoption assistance
Pet insurance
PTO and holiday pay
Company
Center for Diagnostic Imaging (CDI)
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS RadiologyTM is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.22M2021-09-16Seed· $0.22M
2019-03-04Acquired
Leadership Team
Katie Sullivan, PHR
Sr. Human Resources Business Partner
Recent News
2025-11-01
2025-09-09
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