RAYUS Radiology ยท 10 hours ago
IT Desktop Support Specialist
St Louis Park, MN
Full-time
Hybrid
New Grad, Entry Level
$23.48/hr - $33.95/hrRAYUS Radiology is looking for an IT Desktop Support Specialist to join their team, aiming to enhance the radiology field in diagnosis and treatment. The role involves providing IT support to end-users in a healthcare environment, ensuring reliable access to critical desktop systems and medical imaging platforms.
Hospital & Health Care
Responsibilities
Provide timely and effective technical support to radiologists, technicians, and healthcare staff for all desktop, laptop, workstation and mobile device issues, including hardware and software troubleshooting
Assist with the installation, configuration, and troubleshooting of radiology-specific software (e.g., PACS (Picture Archiving and Communication System), RIS (Radiology Information Systems)
Ensure imaging devices are functioning correctly and accessible to end-users
Support the installation, setup, and maintenance of desktop hardware (PCs, printers, scanners, etc.), operating systems (Windows, Apple/Android, etc.), and specialized radiology applications
Respond to and resolve IT issues related to desktop systems, networking, and medical imaging technology. Provide remote and on-site support when necessary
Monitor system performance and apply software patches, updates, and upgrades to ensure continued operation of both clinical and administrative systems
Work closely with the infrastructure and network teams to resolve system outages and network issues
Ensure optimal configuration of systems and workstations. Proper documentation of system access
Assist with inventory of IT assets, including hardware, software licenses, and peripherals
Maintain accurate records of support requests, solutions provided, and any issues that may require escalation to higher-tier support teams
Utilize IT service management (ITSM) tools (e.g., ServiceNow, JIRA) to track and manage incidents, requests, and user complaints to ensure that all IT issues are resolved in a timely manner
Ensure that all desktop systems and medical imaging devices meet HIPAA privacy and security requirements
Maintain secure access to patient information, enforcing encryption standards, and ensuring proper documentation of system access
Conduct training for staff on the use of hardware and software tools, ensuring that all users can operate systems efficiently and securely
Other duties and projects assigned
Qualification
Required
Provide timely and effective technical support to radiologists, technicians, and healthcare staff for all desktop, laptop, workstation and mobile device issues, including hardware and software troubleshooting
Assist with the installation, configuration, and troubleshooting of radiology-specific software (e.g., PACS (Picture Archiving and Communication System), RIS (Radiology Information Systems)
Ensure imaging devices are functioning correctly and accessible to end-users
Support the installation, setup, and maintenance of desktop hardware (PCs, printers, scanners, etc.), operating systems (Windows, Apple/Android, etc.), and specialized radiology applications
Respond to and resolve IT issues related to desktop systems, networking, and medical imaging technology. Provide remote and on-site support when necessary
Monitor system performance and apply software patches, updates, and upgrades to ensure continued operation of both clinical and administrative systems
Work closely with the infrastructure and network teams to resolve system outages and network issues
Ensure optimal configuration of systems and workstations. Proper documentation of system access
Assist with inventory of IT assets, including hardware, software licenses, and peripherals
Maintain accurate records of support requests, solutions provided, and any issues that may require escalation to higher-tier support teams
Utilize IT service management (ITSM) tools (e.g., ServiceNow, JIRA) to track and manage incidents, requests, and user complaints to ensure that all IT issues are resolved in a timely manner
Ensure that all desktop systems and medical imaging devices meet HIPAA privacy and security requirements
Maintain secure access to patient information, enforcing encryption standards, and ensuring proper documentation of system access
Conduct training for staff on the use of hardware and software tools, ensuring that all users can operate systems efficiently and securely
Benefits
DailyPay
Company
RAYUS Radiology
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Tzoumakas
Chief Executive Officer
Ryan Raschke
Chief Financial Officer
Company data provided by crunchbase