Specialized Recruiting Group - Charlotte, NC · 4 hours ago
Account Coordinator
Charlotte, NC
Full-time
Onsite
Entry Level
3+ years expSpecialized Recruiting Group is hiring an Account Coordinator for a leading HVAC service provider in Charlotte, NC. The role involves planning, coordinating, and directing operational activities, ensuring customer satisfaction, and managing service resources effectively.
Staffing & Recruiting
Hiring Manager
Krista Young
Responsibilities
Coordinates service resources for all field activities through field partners
Schedules field partners and equipment based on project needs, skill sets, and availability
Ensures all relevant information is detailed in the work order system
Responsible for setting up new service contracts
Issues purchase orders to field partners when necessary
Works within the Salesforce work order system to ensure proper communication and coordination between field partners and customers
Responsible for customer interaction and satisfaction
Gathers information for pricing requests and creates customer quotes as needed
Coordinates operational interaction with Parts Acquisition, as necessary
Reviews project paperwork, completes calls, and forwards documentation to Account Managers and/or customers
Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests
Responsible for generating, interpreting, and printing various assigned reports
Flexibility to work overtime/weekends, as required
Qualification
Required
3+ years of relevant experience
Experience scheduling field resources
Strong verbal and written communication skills
Strong understanding of processes with the ability to define and outline new workflows and processes as needed
Ability to multi-task, work under pressure, and meet tight deadlines
Microsoft Excel skills
Experience with work order systems
Relationship-building skills
Conflict management skills
Preferred
Experience in the HVAC industry
Experience with Salesforce applications
Company
Specialized Recruiting Group - Charlotte, NC
The Specialized Recruiting Group, a service line of Express Employment Professionals, specializes in professional full-time placements and contract assignments in niche industries which include the following: Construction, Accounting & Finance, Information Technology, Engineering, Legal Professional Search Because we're locally owned, we live in and work in this community and have a vested interest in its success.
Founded in 2010Charlotte, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase