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Albertsons Companies · 2 hours ago

Home Shopping Department Manager-Ellicott City

10000 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD, 21042, US

Full-time

Onsite

Mid Level

Albertsons Companies is a leading food and drug retailer in the U.S., committed to innovation and customer service. The Home Shopping Department Manager will lead operations, ensure customer satisfaction, and manage staff training while driving sales and maintaining standards.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners

Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director

Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh

Perform initial validation “smoke” test hosted by Corporate Implementation team

Facilitate training for all Home Shopping employees, including “on-demand” employees

Ensure all Home Shopping employees are following proper processes and procedures

Ensure customer satisfaction with the Home Shopping experience

Ensure all orders are shopped and staged on time prior to customer arrival time

Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness)

Facilitate store employee awareness, have Home Shopping huddles throughout the day

Ensure service centric customer facing employees can answer all Home Shopping FAQ’s

Ensure service centric customer facing employees are handing out Home Shopping flyers and “talking” Home Shopping to our customers

Facilitate customer awareness of Home Shopping services

Drive sales visiting neighboring businesses explaining Home Shopping services

Qualification

Customer service skillsLeadership skillsBasic computer skillsCommunication skillsTeamwork skillsInterpersonal skillsMotivational skills

Required

Excellent customer service skills

Possess good communication skills, both verbal and written

Strong teamwork and interpersonal skills

Possess leadership skills and the ability to influence the work of others

Must be able to motivate team members to achieve department goals

Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable

Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time

Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds

Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities

Possess ability to concentrate and deal with frequent interruptions

Willingness to work independently in a fast-paced environment