A.P. Moller - Maersk · 2 months ago
Control Tower Manager - JCB | Supply Chain Manager
USA, Georgia, Pooler, 31322
Full-time
Onsite
Mid, Senior Level
$90K/yr - $120K/yr
5+ years expMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. The Control Tower Manager ensures excellent customer service for Maersk's clients by leading client-facing teams and managing operations to meet KPIs and enhance customer satisfaction.
Customer ServiceInformation TechnologyLogisticsRetailShipping
No H1B
Responsibilities
Understand the supply chain SCM account’s business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs, and KPIs
Responsible for Ocean operations, 3PL, domestic transportation, airfreight, and liaise with brokers and other relevant parties on the customer side and warehouse
Responsible for ensuring seamless operations for the customer as the lead logistics partner, managing the customer’s ocean, air and trucking shipments through the team
Understand invoicing and financial operations, including rate management and billing. Ensure that billing is done timely and accurately. While managed by an offshore team we need to ensure we are billing on time and being paid timely
Build and maintain long-term relationships with customers
Ensure customer requests are being handled timely and with constant care
Improve customer and team satisfaction while promoting Customer Satisfaction and Employee Engagement
Proactively identify program exceptions, then troubleshoot and solve accordingly
Lead and coach the team daily, including regularly monitor team performance and address improvement areas. Proactively monitor team capacity
Ensure the teams are properly trained to execute the best performance. Strong people management skills – ability to attract and retain talent in the organization. Responsible for hiring processes and talent development
Drive ownership, proactive identification and resolution of issues and delivering results with a sense of urgency
Improve submitted data quality through compliance checks, root cause analysis and ensuring robust processes are in place or implemented
Drive standardization and optimization, while identifying improvement opportunities and delivering cost savings
Keep abreast of market trends and market intelligence
Responsible for Account Key Performance Indicators, alignments across teams supporting the account
Propose value creation and improvement projects with customers
Analyze gaps between operational service levels and data output and make recommendations to address identified gaps
Prepare and present Account KPIs, Dashboards, and any other report defined or needed for the account
Generate program initiatives for improvements, cost savings, and adding value for the customer
Be able to budget and forecast on a monthly and yearly basis
Follow up on billing needs for the account and provide visibility to customers on Statement of Accounts
Perform other position-related duties as specified by management
Qualification
Required
Bachelor's Degree in business, supply chain, or a similar discipline is required
5+ years' experience in supply chain management and logistics preferably within a 3PL, logistics consulting firm, and/or global corporation
2-5 years of managing mid-size teams with multiple transportation modes
Consultative experience in logistics demonstrating a customer-centric mindset in direct customer engagements
Excellent understanding of logistics solutions and operations covering all modes of international transportation, warehousing, and distribution, e-commerce, 4PL solutions
International Logistics experience mandatory with Ocean and Air expertise
Microsoft Office skills mandatory, specially Excel, word, power point
You need to be onsite 5 days a week Monday to Friday 7am to 4pm. Subject to alignment with customer and leader
Preferred
International Logistics experience preferred
Subject matter expertise in supply chains of either one or more major industry verticals Industrial or Automotive is highly desirable
Forwarding or Manufacturing background preferred
Benefits
Health Insurance
Paid Time Off
401k Match
Company
A.P. Moller - Maersk
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2005-10-19IPO
Leadership Team
Eric Lindberg
Head of Business Development - Integrated Sales
Lene Serpa
Director, Head of Corporate Sustainability & ESG
Recent News
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2026-02-03
2026-02-03
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