Louis A. Roser Company · 8 hours ago
IT Helpdesk
Salt Lake City, UT
Part-time
Hybrid
New Grad, Entry LevelLouis A. Roser Company specializes in delivering high-quality industrial refrigeration engineering and service solutions. The Helpdesk Technician is responsible for providing Tier 1–2 technical support, troubleshooting various technical issues, and managing devices within a Microsoft-centric environment.
ComplianceIndustrial DesignIndustrial Engineering
Hiring Manager
Shane Brooks
Responsibilities
Provide Tier 1–2 technical support for desktops, laptops, mobile devices, and peripherals
Troubleshoot hardware, software, and connectivity issues across Windows, macOS, iOS, and iPadOS
Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Excel
Assist users with account access issues, password resets, MFA enrollment, and device sign‑ins
Provision, configure, and deploy devices using Microsoft Intune and Apple Business Manager
Enroll and manage Windows and Apple devices, including compliance and security baselines
Assist with device lifecycle management: onboarding, offboarding, replacements, and repairs
Support printers, scanners, AV equipment, and conference room technology
Perform user and group administration in Microsoft Entra ID (Azure AD)
Assist with Conditional Access troubleshooting and MFA issues
Follow least‑privilege and security best practices when granting access
Troubleshoot basic wired and wireless network issues
Support Meraki and UniFi environments at the endpoint level (SSID access, VLAN issues, device connectivity)
Escalate network and firewall issues to senior IT staff with proper documentation
Respond to security alerts and endpoint issues surfaced by tools such as Huntress and Sophos
Assist with malware remediation, phishing investigations, and endpoint isolation under guidance
Follow incident response procedures and escalation paths
Support line‑of‑business applications including NetSuite, Procore, payroll/time‑tracking systems, and internal web tools
Assist with basic troubleshooting, access issues, and user training
Document recurring issues and contribute to knowledge base articles
Accurately document tickets, resolutions, and root causes in the helpdesk system
Maintain asset records for devices, users, and peripherals
Follow change management, onboarding, and offboarding procedures
Identify process gaps and suggest operational improvements
Qualification
Required
Strong understanding of Windows 10/11 and macOS
Working knowledge of Microsoft 365 and Entra ID
Familiarity with Intune, device enrollment, and endpoint security concepts
Basic networking knowledge (DNS, DHCP, Wi‑Fi, VLANs)
Experience supporting both onsite and remote users
Clear written and verbal communication
Strong customer service mindset with the ability to remain calm under pressure
Ability to prioritize tasks and manage multiple tickets simultaneously
Attention to detail and commitment to documentation
Willingness to learn and adapt to evolving systems and tools
Preferred
Experience with Apple MDM
Familiarity with Meraki, UniFi, or similar network platforms
Exposure to security tools such as Sentinel, Huntress, Sophos, or similar EDR solutions
Experience supporting ERP or construction‑related software (Procore)
Prior helpdesk or IT support experience in a mid‑size organization
Company
Louis A. Roser Company
Louis A. Roser Company provides high-quality industrial refrigeration engineering, design, installation, and service.
Founded in 1907
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase