Apply on Employer Site

Style Crest, Inc. · 3 hours ago

Customer Service Representative

Fremont, OH, US

Full-time

Onsite

New Grad, Entry Level

Style Crest, Inc. is seeking a motivated and customer-focused Customer Service Representative to join their dynamic sales team in Fremont, Ohio. This role is responsible for supporting customers with their business needs, managing sales communications, processing orders, and contributing to business growth through excellent service and effective product recommendations.

Building MaterialManufacturingTransportation

Responsibilities

Initiates outgoing communication to customers to sell designated products and inform customers of route cut-off information on a day-to-day basis in support of our sales programs and goals

Receives incoming telephone/ email inquiries from existing customers

Informs customers of new products, programs and services and attempts to up sell or recommend substitutes

Listens to customer requests or complaints. Institues the proper procedure to resolve these issues or to fulfill the customer requests

Maintains customer records and coordinates generated activity within the sales center. Accurately maintains sales reports, records and logs to ensure prompt and efficient handling of business

Communicates efforts with credit department to ensure that all orders are cleared and released

Develops and maintains positive relationships with internal and external customers

Ability to key verbal/faxed orders

Reviews OS and open orders to ensure timely fulfillment

Works within established pricing guidelines

Communicates back orders to the customer

Works with Territory Sales Managers to maintain and grow existing business and informs sales of prospects/ sales leads

Communicates competitive information and product forecasting when applicable

Completes New Product Request forms when needed

Accurately answers customers questions regarding products & warranty

Other duties as assigned

Qualification

Customer service experienceCommunication skillsData entry proficiencyProblem-solving skillsMulti-taskingProfessional demeanorLearning new systemsSales skillsBuilding product knowledgeMS Office experienceAS400 experienceEpicor experienceProphet21 experienceDetail-orientedTeamwork

Required

High School Diploma/GED required

Strong communication, problem-solving, and customer service skills

Detail-oriented with the ability to multi-task and manage time effectively

Proficient in data entry with high accuracy and speed

Professional demeanor with the ability to sell over the phone and work well in a team environment

Preferred

Associate's or Bachelor's Degree preferred

Previous customer service, inside sales, or related experience preferred, ideally in the building product industry

Comfortable learning new systems and products quickly; AS400 and MS Office experience preferred

Epicor, Prophet21 experience is a plus

Benefits

Health Care Plan (Medical, Dental & Vision)

Life Insurance (Basic, Voluntary & AD&D)

Vacation and Personal Time

Short Term & Long Term Disability

401K with Company Match

Paid holidays

Company

Style Crest, Inc.

For over 50 years, Style Crest® has demonstrated its commitment to the manufactured housing industry and the residential exterior cladding market with an extensive product offering and a dedicated service platform that their customers count on to support the success of their businesses.

Founded in 1970