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Foundever · 3 hours ago

Healthcare Customer Service Associate

Orem, UT

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

Foundever is a global leader in the customer experience (CX) industry, and they are seeking a Healthcare Customer Service Associate to support a well-known healthcare brand specializing in diabetic equipment. The role involves assisting callers with troubleshooting, inquiries, and educating customers about medical devices with empathy and compassion.

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Responsibilities

Support a well-known healthcare brand specializing in diabetic equipment

Assist callers with troubleshooting, inquiries, and educating customers about medical devices

Document interactions, escalate issues with empathy to enhance customer experiences

Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals

Qualification

Verbal communicationWritten communicationEmpathyProblem-solvingAdaptabilityMultitaskingReliability

Required

Must legally be able to work in the US

Must be at least 18 yrs of age

Highschool diploma or equivalent

The flexibility to work various shifts, including evenings and weekends

Must pass a background check

Strong verbal and written communication skills

Ability to multitask and navigate between screens efficiently while assisting customer

Strong problem-Solving, Empathy, Adaptability and Reliability

Document interactions, escalate issues with empathy to enhance customer experiences

Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals

Benefits

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Company

Foundever

Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.

Founded in 2019

Miami, Florida, USA

10001+ employees

https://foundever.com/

Funding

Current Stage

Late Stage

Leadership Team

Michelle Parks

CEO - U.S. Market

Ana Athayde

Chief CX Technology Strategy and Partnerships

Recent News

Business Wire

Foundever® Named Global Leader in the Everest Group 2025 Customer Experience Management (CXM) PEAK Matrix®

2025-12-17

CBC

Rogers clients complain of customer service nightmare, spending hours on hold to resolve simple issues

2025-11-19

MarketScreener

AI, Hybrid CX Models Strengthen Australian Contact Centers

2025-10-31

Company data provided by crunchbase