Trinity Christian Academy · 2 weeks ago
Technology Support
Addison, TX
Full-time
Onsite
New Grad, Entry LevelTrinity Christian Academy is seeking a dedicated individual to join their Technology Department. The role involves providing support for teacher and student devices, managing inventory, and collaborating with the tech team to enhance the learning experience through technology.
Primary/Secondary Education
Responsibilities
Manage the flow of inventory in the Upper School Tech Stop (where students and teachers bring their mobile devices for repair and training)
Ability to image devices, handle repairs and wipe obsolete devices
Maintain safety stock of devices and peripherals so that no user is without a device
Collaborate with the technology support team to design computer images, infrastructure, and end-user training to support learning
Coordinate repair process with Microsoft
Setup and provide loaner devices for teachers and students when needed
Respond to user inquiries using a tech-request system; provide technical assistance, information and written technical support
Maintain the Tech Stop database
Track monthly failure data and analyze trends using Excel
Determine root cause of common failures and determine corrective action and have propose system wide changes when necessary
Collaborate with the educational technology specialist to create monthly Tech Tips for students and teachers
Ability to respond quickly to online technology requests
Collaborate with teachers and administration to support the e4 mission statement in the classroom
Help the educational technology specialist oversee the tech intern students
Qualification
Required
Experience supporting and troubleshooting Windows devices including basic hardware and software
Experience managing in a customer service environment
Knowledge of Microsoft 365, Teams, OneNote, Outlook, Word, PowerPoint, and Excel
Maintain cybersecurity and confidentiality protocols
Excellent verbal and electronic communication skills
Must be able to comfortably and effectively communicate and collaborate with co-workers on a team
Ability to listen, access, advocate and be open to differing opinions and learning styles
Strong attention to detail and ability to follow specific processes with high quality output
Proficient time-management skills: must be able to efficiently manage and schedule multiple tasks and high priorities with minimal supervision and prioritize needs
Ability and willingness to learn new technologies and procedures quickly and be able to share appropriate usages and techniques with others
Exemplary customer service skills and approachable disposition
Normal physical demands of working with technical equipment
Must be able to give, receive and analyze information, prepare written materials and input information into a computer
Must be able to effectively communicate with colleagues, students and parents, answering questions in a professional and friendly manner
Company
Trinity Christian Academy
Trinity Christian Academy is one of the largest single-campus, preK–12 schools in the country serving over 1,400 students on a debt-free, 40+ acre campus.
Founded in 1968
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Fran Legband
Chief Academic Officer
Company data provided by crunchbase