XPO · 1 week ago
Supervisor, Order to Cash - Hybrid
North Richland Hills, TX
Full-time
Hybrid
Mid, Senior Level
3+ years expXPO is a top ten global provider of transportation services, seeking a Supervisor for their Order to Cash department. The role involves monitoring daily workloads, providing coaching to team members, and ensuring compliance with service level agreements while managing performance and operational metrics.
LogisticsShipping Broker
Responsibilities
Monitors daily workload and assigns tasks to ensure balanced distribution and SLA compliance
Provides hands-on coaching, support, and guidance to team members throughout the day
Reviews completed work for accuracy, clarity, and adherence to SOPs; identifies trends in errors or rework
Documents performance, attendance, and behavioral issues in alignment with HR guidelines
Partners with offshore teams in India to align on workflow, resolve questions, and support daily handoffs
Communicates process updates, workflow changes, and business priorities to the team clearly and consistently
Supports onboarding, training, and cross-training through side-by-sides and reinforcement of expectations
Prepares and reviews basic operational reports (volume, SLA, accuracy, rework) to support daily decision-making
Qualification
Required
Bachelor's degree or equivalent related work or military experience
3 years of experience in logistics, transportation, shared services, billing, or financial operations
1–3 years of leadership experience (lead, senior, acting supervisor, or supervisor role)
Demonstrated experience managing performance, giving feedback, and documenting employee behavior
Experience working with offshore or cross-functional teams; familiarity with time zone coordination
Proven ability to interpret basic operational metrics and KPIs (accuracy, productivity, SLA, quality, rework)
Preferred
3+ years' experience supervising teams in a high-volume environment
Experience with transportation billing, workflow queues, audit processes, or quality frameworks
Experience partnering with teams in India or similar offshore support models
Exposure to root-cause analysis, continuous improvement, or training/coaching programs
Benefits
Full health insurance benefits available on day one
Life and disability insurance
Earn up to 15 days of PTO over your first year
9 paid company holidays
401(k) option with company match
Education assistance
Opportunity to participate in a company incentive plan
Company
XPO
XPO is a provider of freight transportation and logistics services.
10001+ employees
H1B Sponsorship
XPO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (15)
2021 (6)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$741M2017-07-17Post Ipo Equity· $666M
2012-06-14IPO
2011-09-01Post Ipo Equity· $75M
Leadership Team
Mario Harik
Chief Executive Officer
Jay Silberkleit
Chief Information Officer
Recent News
GlobeNewswire
2026-01-22
2026-01-13
2026-01-12
Company data provided by crunchbase