Key Cooperative · 2 hours ago
Energy Customer Service Representative
Iowa, United States
Full-time
Onsite
New Grad, Entry LevelKey Cooperative is a member-owned, rural Iowa cooperative serving agriculture producers. In this role, you will work in a fast-paced environment providing customer service by handling inquiries and taking orders within the Energy Department.
Farming
Responsibilities
Provide the Energy Department with customer service by handling customer inquiries and taking orders
Working with software used company wide
Understand customers, their needs and buying habits; inform customers of programs and product promotions
Assist with producer grain accounting, settlements, and customer orders at the specified location
Properly weigh and grade grain deliveries
Efficiently receiving inbound deliveries, managing walk-in and call-in business traffic
Promptly answers all phone calls, voicemails and electronic communications
Aid in assigned accounting functions of the Petroleum Department
Assist Agronomy, Energy, Feed and Grain departments with customer account information, billing and inventory accounting
Become proficient in the use of use of company-wide software utilized by each department
Effectively coordinate with other locations and employees to deliver a superior customer service experience
Additional responsibilities and duties as directed by the supervisor
Qualification
Required
High school diploma or GED
Valid driver's license
Ability to work longer hours during peak seasons, including evening and weekends
An outstanding work ethic with ability to pay attention to the details
Ability to always project a positive attitude to customers and employees while exhibiting good customer relations skills
Benefits
Competitive compensation
Full benefits package
Development opportunities
Health insurance
Vision insurance
Dental insurance
Two retirement plans - 401(k) and pension
Company
Key Cooperative
Key Cooperative is a member-owned, rural Iowa cooperative serving agriculture producers.
Founded in 1918
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stacey Webster
Chief Financial Officer
Company data provided by crunchbase