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Socomec Group · 12 hours ago

Field Service Specialist

Boston, MA

Full-time

Hybrid

New Grad, Entry Level

Socomec Group is a company that provides professional field services and technical support for power distribution and critical power markets. The Field Service Specialist will be responsible for delivering technical services at client sites, ensuring safety, managing schedules, and maintaining customer satisfaction while working with various power products.

ElectronicsManufacturing

Work & Life Balance

No H1B

Responsibilities

Maintain excellence in safety ensuring that all work is performed in a safe and professional manner

Communicate, coordinate, and manage a complex schedule including arranging for travel and site access to highly secure environments (Military & Government facilities, sensitive banking, or other secure data centers, etc.)

Responsible for the accurate and timely performance of on-site activities and delivery of reports on time

Work closely with client engineers, contractors, and other contacts to meet project requirements and ensure customer satisfaction

Review and interpret work instructions, installation manuals, commissioning schedules and scripts, maintenance manuals, electrical drawings and one-line diagrams in order to accurately and safely execute work

Coordinate with technical support and management teams to ensure timely escalation of issues

Maintain a learning mindset to continuously improve knowledge and abilities needed to support Powersmiths and Socomec products and services

Meet general duties above while under the supervision of senior technicians/mentors

Learn and continuously apply safety policies and procedures to ensure safe completion of all activities

Develop a thorough understanding of site transformer surveys, transformer measurement and verification, and energy savings calculations

Learn how to identify and analyze constraints and onsite transformer configurations to assist in the design, configuration, and production of replacement transformers

Prepare and submit site reports on a timely basis

Complete classroom and field training for start-up, commissioning, preventive maintenance and basic troubleshooting of PDUs and small/medium UPS systems

Qualification

Electrical EngineeringHealthSafety RegulationsTransformers KnowledgePower ElectronicsCustomer ServiceComplex SchedulingEnergy Conservation MarketBasic TCP/IP NetworkingMicrosoft ExcelCommunication SkillsTeam CollaborationProblem SolvingAdaptability

Required

Bachelor's degree in Electrical Engineering or related discipline preferred or equivalent electrical or power electronics field experience or related military experience

Strong understanding of, or willingness to learn and adhere to, health and safety regulations and protocols including OSHA 1910 and NFPA 70E

Knowledge of, or willingness to learn, electrical code, transformers, power electronics, PDU, UPS, energy storage systems (ESS), and static transfer switches (STS)

Demonstrated ability to deliver the highest level of customer service while working independently

Demonstrated ability to plan travel, develop and execute complex scheduling of client site visits

Strong knowledge of, or willingness to learn, the energy conservation market

Ability to collect and synthesize information from multiple sources in order to execute a large and diverse number of projects, tasks and issues with professionalism and persistence

Able to effectively represent Powersmiths and effectively communicate with clients, contractors, commissioning agents, and others at varying technical levels

Ability to adhere to standards and ensure compliance with customers' specific requirements on each project

Capable of working in a fast-paced entrepreneurial environment, managing and accurately completing multiple tasks within tight deadlines and in accordance with the project deliverables and customer requirements

Able to obtain clearance to access schools and government installations; background checks and fingerprinting are required by customers on some projects

Must be able to purchase airline tickets, rent vehicles, reserve lodging at own expense with full reimbursement on a monthly basis

Successful completion of a pre-employment drug test and background check

Commitment to Health and Safety best practice and regulations

Adherence to company policies

Computer skills, including Microsoft Excel and basic TCP/IP networking

Valid drivers license

Valid passport for international travel

Must be legally authorized to work in the United States without company sponsorship

Mobility: Ability to move about in various environments, including customer sites, manufacturing facilities, and office settings

Stationary Work: Ability to remain in a stationary position, whether seated or standing, for prolonged periods when completing tasks such as diagnostics, repairs, or documentation

Manual Dexterity: Repeating motions that may include the wrists, hands, and/or fingers for tasks such as wiring, equipment assembly, and tool handling

Lifting and Carrying: Ability to lift, carry, or move items weighing up to 50 pounds on an occasional basis

Visual and Auditory Requirements: Ability to read technical documents, diagrams, and computer screens, and to communicate effectively with customers and team members

Travel: Regular travel to customer sites is required, which may involve driving or other modes of transportation