Herschend Family Entertainment · 6 days ago
Silver Dollar City - Marketing Agent I, Contact Center (Full-Time Seasonal, 2026)
Branson West, MO
Full-time
Onsite
Entry Level
2+ years expHerschend Family Entertainment is seeking a Contact Center agent for Silver Dollar City. The role involves answering customer calls, providing information about attractions, and selling tickets while delivering exceptional customer service.
Media and Entertainment
Responsibilities
Provide friendly sales and service via phone, chat, email, and social media as assigned
Clearly describe and efficiently sell all available ticket types and promotions for HFE attractions using multiple software platforms for ticket sales and customer communication channels
Continuously use approved cross-selling techniques so that customers are aware of all HFE attractions and add-on products and services
Work flexible schedules that meet the needs of our business to include weekends and evenings
Assist with projects and possible off-assistance at ticket booth or off-site locations
Manage post-sale service issues while remaining calm and following escalation procedures
Maintain a high level of friendliness, energy, enthusiasm and respect with each call and written communication with the goal of creating a positive first impression of our brand and/or creating anticipation to visit
Speak clearly, kindly, and persuasively and utilize suggested scripts and positive phrasing
Observe safety and security procedures while in the office and on HFE properties
Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards
Be receptive to daily coaching and feedback designed to ensure agents are efficient with handling calls and providing accurate information in a friendly, service-oriented tone
Qualification
Required
Must be at least 18 years of age
Flexible availability is required to be considered for this position
Provide friendly sales and service via phone, chat, email, and social media as assigned
Clearly describe and efficiently sell all available ticket types and promotions for HFE attractions using multiple software platforms for ticket sales and customer communication channels
Continuously use approved cross-selling techniques so that customers are aware of all HFE attractions and add-on products and services
Work flexible schedules that meet the needs of our business to include weekends and evenings
Assist with projects and possible off-assistance at ticket booth or off-site locations
Manage post-sale service issues while remaining calm and following escalation procedures
Maintain a high level of friendliness, energy, enthusiasm and respect with each call and written communication with the goal of creating a positive first impression of our brand and/or creating anticipation to visit
Speak clearly, kindly, and persuasively and utilize suggested scripts and positive phrasing
Observe safety and security procedures while in the office and on HFE properties
Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards
Be receptive to daily coaching and feedback designed to ensure agents are efficient with handling calls and providing accurate information in a friendly, service-oriented tone
Preferred
2 to 3 years of proven sales and service experience in a contact center, reservations office, or related position within the hospitality industry
Proficient typing skills of 30 wpm. Typing test required
Demonstrated capability to operate multiple sales/POS systems in a fast-paced environment while remaining friendly and service oriented
Demonstrated capability to comprehend and communicate multiple product requirements and procedures with a high rate of retention
Acceptable writing skills required to utilize chat, email, or another social channel
Benefits
Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises' attractions and resorts across the US for you and your dependents.
Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
401K & Profit Sharing - Profit Sharing and 401(k) Retirement plans are available after one year and 1,000 hours.
Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not.
Free Tuition - Earn your degree, debt-free. 100% free tuition starting day one of employment.
Company
Herschend Family Entertainment
Herschend Family Entertainment develops and operates entertainment, tourism and hospitality properties
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Wexler
Chief Executive Officer
Recent News
2025-11-14
2025-10-27
2025-10-16
Company data provided by crunchbase