Ryder System, Inc. · 1 week ago
Customer Service Operations Lead
USA - Wilmer TX Millers Ferry Rd
Full-time
Onsite
Mid Level
$21/hr - $24/hr
3+ years expRyder System, Inc. is an industry-leading logistics company seeking a Customer Service Operations Lead. The role involves assisting management with leading clerical staff and overseeing office and warehouse functions related to billing, dispatching, and customer relationships.
Fleet ManagementLogisticsSupply Chain ManagementTransportation
Responsibilities
Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc
Monitor calls and be prepared to de-escalate calls
Oversee all paperwork associated with orders and maintain the corresponding files
Maintain a current procedure book for the customer service jobs and functions
Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges
Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary
Compile statistical information from manifest data and prepares related reports
Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules
Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner
Performs other duties as assigned
Qualification
Required
H.S. diploma/GED required
Three (3) years or more Customer Service experience required
Benefits
Medical, Dental, Vision Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid and Paid time off within your first year
Up to 12 weeks paid maternity leave
Company
Ryder System, Inc.
We perfect the supply chains people depend on.
10001+ employees
H1B Sponsorship
Ryder System, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (45)
2023 (39)
2022 (54)
2021 (54)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Robert Sanchez
Chief Executive Officer
John Diez
President and Chief Operating Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
MarketScreener
2025-12-19
Company data provided by crunchbase