A&M Technologies llc · 1 week ago
Help Desk Specialist MUST HAVE TS/SCI Clearance and Security+
Springfield, VA
Full-time
Onsite
Entry Level
1+ years expA&M Technologies is a trusted federal IT and cybersecurity solutions provider specializing in enterprise modernization and mission-aligned technical services. The Help Desk Analyst provides Tier 1/Tier 3 IT support to federal users, ensuring operational continuity and high-quality service delivery by addressing hardware, software, network, and application issues.
Business DevelopmentConsultingDatabaseVirtualization
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide first-contact support via ServiceNow or other federal ITSM systems
Troubleshoot issues related to: Windows 10/11, macOS, VPN/remote access, MFA, CAC/PIV authentication, Printers, VoIP phones, government-issued devices, Microsoft 365, Teams, Outlook, SharePoint
Support account provisioning and access control in: Active Directory / Group Policy, Azure AD / Identity Management Systems, PKI / CAC certificate troubleshooting
Escalate incidents to Tier 2/3 teams following federal escalation pathways
Adhere to all agency cybersecurity controls (FISMA, NIST 800-53, RMF)
Report security incidents according to federal SOPs
Support patching, updates, and vulnerability remediation as directed
Provide high-quality, courteous support to federal personnel and contractors
Maintain SLA compliance and track metrics to ensure operational performance
Conduct follow-ups to ensure issues are fully resolved
Perform workstation imaging, deployment, and lifecycle management
Support inventory management for government-furnished equipment (GFE)
Document all actions, solutions, and updates in the ticketing system
Create/update technical documentation and knowledge articles
Contribute to continuous improvement efforts within the help desk team
Qualification
Required
1–3 years of Help Desk or IT Support experience in a federal or enterprise environment
Strong understanding of: Active Directory, Windows OS / macOS, TCP/IP, DNS, DHCP basic networking, MFA, CAC/PIV authentication
Excellent communication and customer service skills
Ability to work in secure, compliance-driven environments
Preferred
CompTIA Security+ CE (IAT Level II — strongly desired for DoD roles)
CompTIA A+, Network+, or Microsoft certifications
Experience with ServiceNow or Remedy
Experience supporting federal customers (DoD, DHS, Intel, Civilian)
Familiarity with RMF, FISMA, FedRAMP, and federal IT compliance frameworks
Ability to lift 25–35 lbs for equipment deployment
Ability to work in SCIF/SAP environments if required
Company
A&M Technologies llc
A&M Technologies is a provider of strategic technology and business solutions to the Federal Government and Private Industry.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
TARN ASHMAN
Co-Chief Executive Officer
Company data provided by crunchbase