Crisis Prevention Institute · 1 week ago
Dementia Care Specialists Account Executive
Milwaukee, WI
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $88K/yr
2+ years expCrisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. The Dementia Care Specialists Account Executive is responsible for driving sales initiatives and building lasting partnerships across healthcare markets, focusing on customer success and retention.
AssociationConsultingEducationHealth CareProfessional ServicesTraining
Responsibilities
Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer
Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of DCS’s programs, consultation, product solutions, and services
Develop and execute strategic account plans to increase customer lifetime value
Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention
Deliver compelling, solution-oriented presentations that address customer needs and showcase DCS’s unique value proposition
Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting within their accounts
Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations
Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning
Report regularly on sales performance, customer engagements, and pipeline progress to leadership
As requested, represent DCS at trade shows, conferences, and other industry events to expand market presence and build valuable connections
Stay ahead of industry trends, competitive offerings, and regulatory requirements to position DCS competitively
Perform other position-related duties as assigned
Qualification
Required
Bachelor's degree in business, sales, marketing, or related field
Two years or more years of successful sales experience
Proven experience in account management, customer success, or “hunter” sales role
Familiarity with contract renewal and negotiation
Proficiency with Microsoft Office suite and CRM platforms
Experience working in the healthcare industry
Maintain a clean driving record
Meet all Vendor Credentialing requirements to ensure unrestricted access to CPI customer sites, including valid identification, background checks, drug screening, and required immunizations (such as COVID-19), as specified by each customer
Continuously uphold all credentialing standards throughout employment to support essential job functions
Expertise in managing complex sales cycles and influencing executive decision-makers
Strong business acumen with sound independent judgment in customer engagement
Advanced consultative selling skills to uncover needs and deliver tailored solutions
Exceptional attention to detail and accountability for results
Proven ability to multitask, prioritize, and organize in a dynamic work environment
Excellent communication, negotiation, and presentation skills
High resilience and the ability to handle frequent rejection with a positive attitude
Preferred
Demonstrated success in B2B consultative or solutions-based sales environments
Benefits
$50,000 annual base
On target earnings of $87,500 (base + uncapped commissions)
Average first-year earnings of $65,000 - $80,000
Annual company performance bonus
Comprehensive benefits package
401k
PTO
Health & Wellness Days
Paid Volunteer Time Off
Continuing education and training
Remote or Milwaukee Headquarters
Paternity Leave
Company
Crisis Prevention Institute
Crisis Prevention Institute provides training and consulting in behavior management and dementia care for human service professionals.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$435MKey Investors
Millpond Equity Partners
2024-04-22Debt Financing· $435M
2019-10-15Acquired
2011-11-01Private Equity
Leadership Team
Megan Sprangers
Vice President of Product & Design
Kirsten Kessler
Chief Growth Officer
Recent News
Canada NewsWire
2025-12-02
Company data provided by crunchbase