Fikes · 1 month ago
Customer Success Coordinator / Route / Dispatch
Federal Way, WA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $63K/yr
2+ years expFikes is a company focused on building meaningful careers, and they are seeking a Customer Success Coordinator / Route Dispatcher. This role is essential in delivering exceptional customer experiences by coordinating service schedules, managing routes, and resolving issues to ensure customer satisfaction and operational excellence.
Cleaning ProductsFacilities Support Services
Responsibilities
Serve as a primary point of contact for customers via phone, email, and internal systems
Schedule, confirm, and adjust service appointments to meet customer needs
Proactively communicate service updates, delays, or changes
Resolve customer concerns with professionalism and a solutions-oriented approach
Maintain accurate customer records and service notes
Create, optimize, and manage daily technician routes for efficiency and timeliness
Dispatch technicians and monitor progress throughout the day
Respond to schedule changes, emergencies, or route disruptions in real time
Coordinate closely with field staff to ensure clear communication and accountability
Support service completion tracking and follow-up
Maintain accurate scheduling, routing, and service data in company systems
Assist with workload balancing and capacity planning
Support billing, reporting, or service documentation as needed
Follow established procedures while identifying opportunities for improvement
Qualification
Required
High school diploma or equivalent
2+ years of experience in customer service, scheduling, dispatch, or coordination roles
Strong verbal and written communication skills
Proficiency with scheduling software, CRM systems, and Microsoft Office (or similar tools)
Excellent organizational skills with the ability to multitask and prioritize
Ability to remain calm and effective in a fast-paced, time-sensitive environment
Preferred
Experience in field service, pest control, HVAC, or route-based service industries
Dispatch or logistics experience
Familiarity with route optimization or scheduling software
Customer success or account coordination experience
Benefits
Comprehensive benefits package (health, dental, vision, etc.)
Paid time off and holidays
Opportunities for growth and professional development
Supportive team environment with a focus on service excellence
Company
Fikes
Fikes is to provide superior service in the delivery of high-performance cleaning supplies and janitorial supplies.
51-200 employees
Funding
Current Stage
Growth StageRecent News
MarketScreener
2025-11-05
Company data provided by crunchbase