BIG Fiber · 4 days ago
Service Delivery Coordinator
Sunnyvale, CA
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yr
3+ years expBIG Fiber is a fast-growing company that builds and operates mission-critical fiber infrastructure. They are seeking a Service Delivery Coordinator to manage day-to-day service delivery operations, ensuring timely and accurate delivery of orders while providing a premier customer experience.
Information and Communications Technology (ICT)IT InfrastructureTelecommunications
Responsibilities
Oversee and manage the delivery process of dark fiber orders for BIG Fiber, in direct communication with our customers
Coordinate engagement with data center operators and other vendors related to customer orders, review and negotiate entrance and other colocation agreements as needed
Track and report service delivery metrics
Work with management to develop processes and timelines related to service delivery, ensuring consistency between project goals and timelines
Ensure timely and accurate delivery of customer orders, and any necessary underlying buy-side agreements related to such customer orders
Identify and manage any delivery jeopardies and work with both internal and external teams to escalate and problem solve any possible delays
Support sales and operations teams from a delivery perspective, including reporting all install metrics
Perform other ad hoc delivery and implementation projects, as necessary
Manage and maintain accurate leads, opportunities, and account information within SalesForce.com
Embody our company values: Have Integrity, Be Courageous, WOW the Customer, Act with Tenacity and Be Adaptive
Qualification
Required
3+ years of service delivery, product, project management, and/or technology analyst experience with a preferred telecommunication background
General familiarity with project management and delivery cycles (from inception to completion)
Experience with project or job management and tracking
Proficiency in MS Office suite of tools and emphasis on Excel; knowledge of Salesforce.com is a plus
Ability to communicate effectively with internal and external business partners
Must be self-motivated and have a strong desire to learn and take on responsibility
Must have good problem-solving skills
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to view issues and concerns from multiple perspectives, and to keep the 'big picture' in focus
Ability to be flexible in work schedule and to meet strict deadlines under minimal supervision
Experience with contract negotiations
Excellent communication/presentation skills at all levels of an organization
Benefits
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Unlimited paid time off policy
Paid parental leave
Company
BIG Fiber
BIG Fiber is a metro dark fiber provider that offers high capacity, strategically placed, dark fiber networks to mission critical data centers, Hyperscalers and enterprises throughout the San Francisco Bay Area, Greater Portland and Greater Atlanta areas.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
SDC Capital Partners
2020-10-16Private Equity
Leadership Team
Jim Nolte
CEO
Recent News
Atlanta Business Chronicle
2025-01-28
2025-01-17
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