HM Cragg ยท 1 month ago
Inside Sales Specialist - Generator Service
Minneapolis, MN
Full-time
Onsite
Entry, Mid Level
$80K/yr - $90K/yrHM Cragg is seeking an Inside Sales Specialist for their Generator Service Department. The role involves coordinating with Territory Sales Managers, managing proposals, and maintaining client relationships to ensure customer satisfaction and service volume growth.
ElectronicsManufacturing
Responsibilities
Working in closely with our Territory Sales Managers in the preparation and submission of Preventative Maintenance and Repair contract proposals and requests for quotes from our customers
Entry and creation of customer records and equipment information in our customer relationship management (CRM) and field service software
Work closely with technical staff to ensure that customer pricing is accurate and fair
Build and maintain strong relationships with clients to ensure high levels of customer satisfaction and repeat business
Collaborate with Territory Sales to develop and implement strategies to increase service volume and profitability
Efficiently manage a high volume of sales inquiries, proposals, and contracts in a fast-paced environment
Proactively communicates with customers to ensure we are timely and provide the highest level of support
Coordinate requests for support with internal stakeholders during the contract review process
Maintain accurate records of customer interactions, services scheduled, and client feedback
Participate in continuous improvement initiatives to enhance service quality and efficiency
Address client inquiries and resolve issues promptly and effectively
Qualification
Required
Strong background in customer support, quoting and proposal creation
Ability to gather information quickly, communicate next steps and status, and inspire confidence
Excellent organizational skills and ability to manage high volumes of work efficiently
Maintains confidentiality, keeps emotions under control, approaches others tactfully, works with honesty, integrity, and ethics
Exhibits objectivity and openness to others' ideas and viewpoints, gives and welcomes feedback
Proven ability to manage multiple priorities and meet tight deadlines
Ability to adhere to company policies and procedures, meet company goals and objectives
Strong background with Microsoft applications including Word, Excel, and Outlook
Preferred
Some knowledge of field services, maintenance contracts, and mechanical/electrical preferred
Experience in inside sales or similar role, preferably within the generator service or industrial services industry
Benefits
PTO and paid holidays
Company-paid Life and Disability insurance
401k match
Contributions to Medical, Dental, and Vision Insurance
Company
HM Cragg
HM Cragg provides UPS backup power solutions.
Founded in 1968
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Pumarlo
Chief Operating Officer
Recent News
Minneapolis / St. Paul Business Journal
2025-01-28
Company data provided by crunchbase