Advantage Behavioral Health · 4 days ago
Client Experience Coordinator
Laurel Springs, NJ
Full-time
Onsite
Entry, Mid Level
2+ years expAdvantage Behavioral Health is focused on providing exceptional care and support to its clients. The Client Experience Coordinator is responsible for building relationships with clients, facilitating alumni functions, and ensuring a positive experience for all participants in the recovery process.
Health CarePsychologyWellness
Responsibilities
Relationship building with clients of all Victory Bay Recovery Center programs
Providing AMA follow-up phone calls
Actively blocking AMA’s
Spotting, delegating and/or addressing problems that occur in client experience in both Dignity Hall and Victory Bay
Attends Clinical Meetings, and Huddles
Collaborate with Admissions and Clinical to assist in refer out process
Liaise with PRS Supervisor and Clinical Staff to ensure best client outcomes and communication of client needs
On-Call/After-Hours Phone coverage and availability, as needed
Maintain frequent communication with all alumni members
Maintain and frequently update social networking presence, managing alumni Facebook page
Monitor group attendance
Provide needed support for clients as necessary
Organize and facilitate the monthly Alumni Meetings
Organize and facilitate quarterly community events
Organize and facilitate quarterly Alumni events
Organize and distribute Alumni packages (jacket, coin, etc.)
Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment
Works a mix of day, night and swing shift in order to make maximum contact with full census
Assists and covers other staff when necessary to maintain high productivity and efficiency in the department
As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly
Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information
Take Accountability: Take constructive feedback and prevent discourse among our peers
Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner
Be Professional: Wear business casual attire (please see dress code policy)
Qualification
Required
High school diploma or equivalent
2-4 years' experience working in a Drug & Alcohol Treatment Facility
Crisis Prevention Institute Certification (Within first 90 days of employment)
Preferred
Current CPR Certification
Narcan training
Company
Advantage Behavioral Health
Advantage Behavioral Health is a comprehensive network offering treatment for a wide range of mental health conditions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearview Capital
2025-04-03Private Equity
Leadership Team
Brent Reese
Co-Founder, Manager
AJ Solomon
Executive Chairman
Recent News
Behavioral Health Business
2025-08-29
Behavioral Health Business
2025-04-05
2025-04-03
Company data provided by crunchbase