EyeCare Partners · 5 days ago
PEC OPH/Patient Engagement Center Advocate
United States
Full-time
Remote
Entry Level
1+ years expEyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a mission to enhance vision, advance eye care and improve lives. The Patient Engagement Center Advocate role involves providing service to patients and providers through inbound and outbound calls, scheduling appointments, and ensuring customer needs are met while achieving KPI goals.
Hospital & Health Care
Responsibilities
Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
Appropriately schedule patient appointments in our EMR system based on physician preferences
Clearly and concisely document patient requests and pertinent information via EMR so that we can successfully respond to patient needs
Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals
Coordinates work efforts with other team members to achieve an efficient workflow within the office
Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
Performs other duties that may be necessary or in the best interest of the organization
Qualification
Required
High School or GED
1+ years related experience in a call center, customer service, medical office or as a receptionist
Ability to multi-task and work multiple computer programs at once
Ability to adapt to change based on business needs
Professional in appearance and actions
Logical and Critical thinking skills
Customer-focused with excellent written, listening and verbal communication skills
Enjoys learning new technologies and systems
Detail oriented, professional attitude, reliable
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
Meets attendance and tardiness expectations
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and teammate support need
Able to communicate effectively in English, both verbally and in writing
Ability for basic to intermediate problem solving, including mathematics
Intermediate to advanced computer operation
Proficiency with Microsoft Excel, Word, and Outlook
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
Preferred
Previous medical office experience preferred; previous optometric or ophthalmic experience strongly preferred
Benefits
Paid Remote Training
Company
EyeCare Partners
At EyeCare Partners, we are on a mission to reinvent eye care by creating a network of optometry and ophthalmology practices that bring together a wealth of expertise, resources and knowledge.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mitchel Jones
Division CFO - Optometry
Nicholas Anguish
Division Chief Financial Officer - Ophthalmology
Recent News
2025-10-07
2025-08-21
Morningstar.com
2025-08-19
Company data provided by crunchbase