WellSpan Health · 3 days ago
Supervisor Ambulatory Clinical Operations Licensed Practical Nurse - Internal Medicine Apple Hill
York, PA
Full-time
Onsite
Mid, Senior Level
3+ years expWellSpan Health is a healthcare organization seeking a Supervisor for Ambulatory Clinical Operations. The role involves managing clinical staff and ensuring quality patient care, including overseeing clinical workflows, compliance with regulations, and staff training and development.
Health CareHospitalMedical
Responsibilities
Maintains a safe environment for both patients and employees by managing internal office functions related to clinical care and quality monitoring. This may include ensuring that medical equipment and supplies are readily available and are monitored for safety and quality control. Ensures the required documentation of quality control inspections are completed, which may include documentation of temperature readings, expiration date assessment, and the maintenance of emergency supplies and equipment
In consultation, assigns and delegates tasks to the clinical support staff in accordance with the State Board of Nursing Licensing Regulations and the Nurse Practice Act
Ensures an efficient day-to-day clinical workflow within the practice. Assures staff function in accordance with standard workflow procedures
Ensures compliance with regulatory agencies including OSHA, CLIA, Vaccines for Children (VFC), Department of Health, Federal Meaningful Use Standards, etc. Ensures environmentally safe practices are in place, including the maintenance of the Materials Safety Data Sheet manual
Ensures compliance with the standards of the Patient Centered Medical Home and Neighborhood, and all WMG policies, procedures, and initiatives
Coordinates efforts with employee health to ensure that all office staff receive an annual flu vaccination or receive approval for exemption from employee health
Assists to develop clinical policies and procedures. Assists in monitoring and evaluation of quality assessment activities, including chart audits to monitor documentation compliance
Attends meetings and clinical competency training sessions as needed. Communicates regularly with staff to ensure pertinent and timely exchange of information
Follows recommended processes to appropriately manage and document patient concerns and quality of care issues including application of Just Culture principles
Applies Lean principles and identifies opportunities for Process Improvement. Provides leadership in striving to achieve excellence in clinical practice
Performs all responsibilities of the Medical Assistant and Physician Office Nurse
Monitors Risk and Safety Management Alert System (RASMAS) notices and completes necessary follow-up
Monitors staff completion of clinical tasks within the patient electronic medical record and MyWellspan patient portal
Monitors staff compliance with Diagnostic Test Tracking
Monitors proper management of patients on anticoagulation therapy and use of the Coag Tracker if applicable for practice
Monitors staff compliance and application of competencies. Mentors clinical staff and assists in clinical advancement
Trains, mentors, and monitors staff performing phone triage procedures
Monitors staff competency for accurate electronic medical record documentation
Ensures appropriate training of staff on new equipment, procedures, and best practices
Coordinates the clinical training and orientation of new/floater staff. Assigns preceptor, when applicable
Audits staff performance where indicated, and when necessary (Planned Care) – i.e. Standing Orders and Exam Room Support, PCMH, Diagnostic Test Tracking, Med Reconciliation and PCMN
Assumes manager role when Practice Manager/Front Office Supervisor is unavailable
Serves in a leadership role as a member of the Quality Improvement Team (QIT), seeking to improve quality and safety through a high performing team. Co-leads Monthly Quality all staff/all provider meeting with Provider Champion
Prepares agendas and holds regular clinical staff meetings. Regularly serves on WMG clinical committees
Assists the providers and the Care Coordination Team to manage the care of patients according to their risk, and to assist in identifying patients in need of Case Management
Works with leadership to deliver patient care through practice integration of multidisciplinary clinical and centralized services
Assists team to identify opportunities for improvement related to the patient experience metrics. Coaches staff on measures to use to provide an excellent patient experience, for every patient, on every visit, every day
Assists and educates clinical staff on when and how to enter Safety Reporting System (SRS) events, and Customer Reporting System (CRS) complaints and compliments
Supervises clinical staff by training, allocating and monitoring work. Prepares work schedules of clinical staff; approves/disapproves scheduled time off
Assists Manager and Clinical Operations Coordinator with interviewing, hiring, orienting, training and retention of clinical staff. Evaluates performance of designated clinical staff
Coordinates continuing education of clinical staff and assures clinical competencies are met, documented, and maintained
Trains, mentors, and coordinates preceptorship of new clinical staff. Strives for a high level of employee satisfaction and engagement and is seen as a positive role model for all staff
Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s)
Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required
Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards
Maintains professional growth and development
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation
Performs other related duties as identified
Qualification
Required
Diploma Program From an accredited LPN program
Associates Degree From an accredited LPN program
3 years Clinical nursing experience
Licensed Practical Nurse Upon Hire
Licensed Practical Nurse Multi State License Upon Hire
Licensed Registered Nurse Upon Hire
Registered Nurse Multi State License Upon Hire
Basic Life Support Upon Hire
Nursing. Requires good clinical knowledge base, knowing when and how to obtain necessary or additional clinical knowledge
Excellent interpersonal/communications skills
Models teamwork
Self-motivated and able to work independently
Preferred
Previous office and supervisory experience
Benefits
Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Education assistance
Financial education and support, including DailyPay
Wellness and Wellbeing programs
Caregiver support via Wellthy
Childcare referral service via Wellthy
Company
WellSpan Health
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania.
10001+ employees
H1B Sponsorship
WellSpan Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
W
William White
Vice President of Public Safety
Recent News
2026-01-09
2025-12-18
Company data provided by crunchbase