Peirce Phelps · 1 week ago
HVAC Technical Support Advisor - Remote (PA/NJ/DE)
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expPeirce-Phelps is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company. They are seeking an experienced Technical Support Advisor to provide technical support to their dealer base in the Tri-State area, focusing on HVAC systems and customer service.
Heating Ventilation and Air Conditioning (HVAC)Manufacturing
Responsibilities
Trade knowledge of HVAC systems, both Residential and Commercial
Installation requirements plus basic code knowledge
Service troubleshooting skills
Ability to read/troubleshoot from wiring diagrams
Ability to comprehend and then rearticulate technical manuals/instructions to others
Self-sufficient, proactive doer who works well within a team
Willing to embrace and learn new technologies
Problem resolution
Negotiation skills
PC capable, including Word, Excel, PowerPoint
Strong communication skills with all levels of technical knowledge
Customer Service oriented
Knowledge of HVAC controls
Occasional travel to Peirce-Phelps branch locations
Qualification
Required
HVAC service experience (Prefer 10 years Residential/Commercial)
Strong troubleshooting and analytical skills
Solid verbal and written communication skills
Proven ability to work in a fast-paced environment
Excellent customer service skills, including organizational, interpersonal communication, and presentation skills
Strong work ethic
Experience working cross-functionally with many internal groups, successfully
Trade knowledge of HVAC systems, both Residential and Commercial
Installation requirements plus basic code knowledge
Service troubleshooting skills
Ability to read/troubleshoot from wiring diagrams
Ability to comprehend and then rearticulate technical manuals/instructions to others
Self-sufficient, proactive doer who works well within a team
Willing to embrace and learn new technologies
Problem resolution
Negotiation skills
PC capable, including Word, Excel, PowerPoint
Strong communication skills with all levels of technical knowledge
Customer Service oriented
Knowledge of HVAC controls
Occasional travel to Peirce-Phelps branch locations
Benefits
Paid time off
Tuition assistance
Medical, dental, and vision insurance
Life insurance coverage
401(k) Plan
Employee Stock Purchase Plan
Short Term/Long Term Disability
Health Savings Account with employer contribution
Employee Referral Program
Employee Purchase Program
Company
Peirce Phelps
Peirce Phelps is a wholesale company offering HVAC, air conditioning, and heating equipment.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-08-02Acquired
Leadership Team
Mark A. Jones
Chief Financial Officer
Greg Toler
COO
Company data provided by crunchbase