ActiveSoft, Inc · 3 days ago
Dynamics 365 CRM Administrator – Customer Service & Call Center - Remote Remote Position
United States
Contract
Remote
Mid LevelActiveSoft, Inc is seeking a Microsoft Dynamics CRM Administrator with strong customer care and call center experience to support and manage a Dynamics CRM environment. The role focuses on customer service operations, managing users, configuring workflows, and supporting integrations.
RecruitingStaffing AgencyTechnical Support
Hiring Manager
Devender Gandham
Responsibilities
Administering Dynamics CRM
Managing users and security
Configuring case management
Configuring queues
Configuring SLAs
Configuring workflows
Supporting call center and IVR integrations
Working closely with customer care teams to optimize service workflows
Reporting
Overall system performance
Qualification
Required
Experience as a Microsoft Dynamics CRM Administrator
Strong customer care / call center CRM experience
Knowledge of case management, queues, SLAs
Familiarity with Power Platform (Power Automate, Power Apps)
Preferred
IVR integration or setup experience preferred
Company
ActiveSoft, Inc
Since 2007, Active Soft, Inc.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase