Zotec Partners ยท 1 day ago
Senior Product Support Analyst
Carmel, IN
Full-time
Onsite
Senior LevelZotec Partners is a company focused on transforming the healthcare industry by partnering with physicians. They are seeking a Senior Product Support Analyst to solve complex software issues, mentor junior staff, and bridge business needs with technical solutions.
Health CareMedicalSoftware
Responsibilities
Serve as a self-starter that can organize and manage priorities effectively in a fast-paced environment
Utilize excellent customer service and communication skills to manage expectations through clear communication with the business during the investigation and resolution process
Be the first line contact to answer business inquiries and leverage product knowledge in researching and troubleshooting
Provide clear and concise documentation around investigation and coordinate with our internal teams on client issues to reach a resolution
Train users in using Zotec applications to solve their inquiries
Preserve and grow your knowledge of our procedures, products, and services
Understand back-end systems and how Zotec applications interact with third-parties (SQL databases, AWS web services, AD policies, etc.)
Mentor junior support analysts and serve as a go-to expert for complex issues
Develop advanced SQL queries and analyze large data sets to investigate and/or fulfill client requests
Become a trusted partner that collaborates with technical and operational teams across the company
Partner with business stakeholders to identify defects and enhancements and define technical requirements
Qualification
Required
High school diploma or equivalent required
Technical experience using SQL
Ability to document, triage, escalate to internal teams, or resolve issues as they are discovered by our clients
Excellent verbal and written communication skills including the ability to create organized and comprehensive documentation
Assertive, resourceful self-starter with advanced analytical and troubleshooting skills
Adjust to changing priorities in fast-paced environment
Flexibility to work incoming support tickets as well as incoming phone calls
Ability to participate in a rotating on-call schedule for weekend and after-hours support
Preferred
Bachelor's degree in management information systems, computer science, information technology or other technical area preferred
Experience with Python, Splunk, and AWS preferred
Experience working in customer service role focused on software/technology
Company
Zotec Partners
Medical billing and practice management
Founded in 1998
1001-5000 employees
H1B Sponsorship
Zotec Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Francisco Partners
2023-11-01Debt Financing
Leadership Team
T. Scott Law
Founder & CEO
Geoffrey Steever
Chief Technology Officer / CISO
Recent News
Company data provided by crunchbase