ConServe · 20 hours ago
Student Loans Collection Manager
Fairport, NY
Full-time
Onsite
New Grad, Entry Level
0+ years expConServe is dedicated to satisfying the needs of their clients while improving the human condition. The Student Loans Collection Manager will manage and develop assigned staff to increase productivity and ensure compliance with organizational expectations.
Financial Services
No H1B
Security Clearance Required
Responsibilities
Communicate objectives, game plans, and other topics as assigned by Operations Management
Develop and train all existing and new staff on current duties, responsibilities, and activities to meet goals and fulfill requirements of position
Review staff’s basic activity daily; perform weekly monitoring and work audits
Perform regular evaluations with all staff and provide feedback, guidance training and if necessary disciplinary action
Identify areas and personnel needing improvement and devise and implement with management solutions to improve overall process
Ensure execution of agendas and schedules as defined by Management
Lead by example by demonstrating a positive and enthusiastic attitude for others to follow
Utilize and conduct RIO's for each category of employee on a regular basis to provide feedback, guidance, training and recommendations for improvement
Achieve personal monthly performance objectives & fulfill all RIO expectations
Review and approve schedules and timekeeping records
Adherence to ConServe’s Blueprint Quality Management System (QMS), Code of Conduct, and Compliance program
Ensure all QMS work instructions, policies and procedures regarding Frontline activities are up to date and adhere to the policies
Reinforce and retraining on all QMS work instructions, policies, procedures and forms with staff
Perform all Payroll and Time and Attendance duties, as assigned and within the given deadlines
Identify and train potential candidates for advancement
Accomplishes all task as appropriately assigned or requested
Other duties as assigned
Qualification
Required
High School Diploma or GED
Six (6) months of Management or Supervisory experience
Proven ability to achieve goals and meet deadlines
Quick learner, adaptable to change, dependable and self-managed
Demonstrated experience with assisting and developing subordinates or co-workers in the learning of new programs and processes and evaluating staff
Ability to motivate and encourage others to excel
Ability to learn and navigate our internal collection systems
Strong Talk-off and skip tracing abilities
Intermediate level of proficiency with Excel and Word
Effectively communicate with staff and upper management for feedback regarding processes used in production
Effectively communicate with other department managers and essential personnel (such as HR, Compliance, Finance)
Ability to travel up to 10% of the time
Ability to travel between ConServe's offices as needed
Legally eligible to work in the United States
Ability to obtain and maintain Government Security Clearance
Ability to obtain and maintain State Collections Licensure
No conflicts of interest with ConServe or our Client
Occasionally lift and/or move up to 25 pounds
Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift)
Ability to talk and listen on a phone or in person for your entire work shift (8-, 9-, or 10-hour shift)
Ability to type on a computer for extended periods
Ability to stand up your entire work shift (8-, 9-, or 10-hour shift)
Preferred
Associate or bachelor's Degree or equivalent combination of education and experience preferred
Six (6) months of collection experience preferred
Company
ConServe
ConServe providing accounts receivable management services for colleges and universities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Klein
CFO
Janice Correa
Sr. HR Business Partner
Company data provided by crunchbase