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Prime Storage · 8 hours ago

Customer Service Representative

Saratoga Springs, NY

Full-time

Onsite

New Grad, Entry Level

$20/hr - $22/hr

Prime Group Holdings, LLC is a leading private equity real estate firm specializing in self-storage. The Customer Service Representative will handle inbound calls, providing support to existing customers and engaging potential guests while embodying the company's values and ensuring a positive customer experience.

Real EstateSelf-Storage

Hiring Manager

Erin Malone

Responsibilities

Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience

Communicate clearly and professionally to ensure every guest feels valued and understood

Embody company values by providing friendly, efficient support and contributing to a positive team culture

Collaborate with team members and share insights to continuously improve our service offerings

Respond promptly to every inbound call, treating each customer with equal importance and urgency

Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience

Offer knowledgeable assistance regarding services, policies, and procedures

Troubleshoot and resolve customer issues, escalating complex cases as needed

Maintain accurate records of customer interactions and follow-up actions

Qualification

Customer careInbound phone salesMicrosoft OfficeProblem-solvingBilingualAttention to detailWritten communicationVerbal communicationTeam collaborationTime management

Required

A genuine passion for hospitality and customer care

Strong attention to detail with the ability to meet expectations and deadlines

Ability to manage multiple tasks effectively

Capability to handle sensitive and confidential information with discretion

Proficiency in Microsoft Office applications and web-based tools

Excellent written and verbal communication skills

Comfort working both independently and as part of a team

Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement

A desire to grow within the company, taking pride in serving our guests

Preferred

Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests

Bilingual Preferred

Benefits

Medical, Dental, Vision insurance

Flexible schedule

On-the-job training

Pad time off

Referral program

401(k) matching

Monthly performance-based, incentive programs

Company

Prime Storage

Prime Storage is a storage facility provider company offering simple, affordable, and local self-storage services across the United States. It is a sub-organization of Prime Group Holdings.

Founded in 2017