Wavelo · 1 week ago
Director, Partner Management
United States
Full-time
Remote
Director/Executive
$174K/yr - $193K/yr
8+ years expWavelo is a SaaS business on a mission to make telecoms a breeze. The Director of Partner Management is responsible for building, onboarding, and enabling a global ecosystem of System Integrator partners to successfully implement and deliver the company’s SaaS telecom products.
SoftwareTelecommunications
Responsibilities
Define and execute the System Integrator partner strategy aligned with company growth and go-to-market objectives
Identify, recruit, and onboard SI partners with strong telecom domain expertise
Segment partners by capability, region, and strategic importance
Define partner tiers, certification levels, and engagement models
Design and own a structured onboarding program to ensure partners are delivery-ready
Develop and maintain partner enablement materials, playbooks, and implementation frameworks
Establish certification programs for consultants, architects, and project managers
Ensure partners understand product capabilities, delivery methodology, and customer expectations
Serve as the primary point of contact for partners during active customer implementations
Provide guidance, escalation support, and best practices to ensure successful delivery outcomes
Define delivery governance models, quality standards, and KPIs for partner-led projects
Partner with Professional Services to ensure consistent delivery standards between internal and partner teams
Work closely with Product and Engineering to relay partner feedback and influence roadmap priorities
Partner with Sales on deal qualification, partner selection, and delivery planning
Collaborate with Customer Success to ensure smooth post-implementation handoffs and long-term customer health
Align with Legal and Finance on partner agreements, pricing models, and compliance
Track partner performance, certification status, utilization, and customer outcomes
Identify underperforming partners and implement remediation plans
Recognize and scale high-performing partners
Continuously refine onboarding, enablement, and delivery processes to improve partner effectiveness and scalability
Qualification
Required
8–12+ years of experience in Partner Management, Professional Services, or Consulting within a SaaS or telecom software environment
Proven experience onboarding and enabling System Integrators
Strong understanding of SaaS telecom platforms (e.g., OSS/BSS, billing, provisioning, CPaaS)
Experience supporting partner-led implementations in complex enterprise or carrier environments
Strong program management and stakeholder coordination skills
Ability to operate as a trusted advisor to partners and internal teams
Preferred
Experience working in a SaaS telecom or adjacent industry
Background in Professional Services, systems integration, or solution delivery
Experience building certification or enablement programs from scratch
Familiarity with global partner ecosystems and multi-region delivery models
Benefits
Fair compensation
Generous benefits
Company
Wavelo
Simple software to make telecom a breeze.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Justin Reilly
CEO
Karaka Leslie
VP of People
Recent News
2025-12-16
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