Customer Success Manager jobs in United States
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365 Retail Markets · 18 hours ago

Customer Success Manager

positionDenver Metropolitan Area
timeFull-time
remoteHybrid
seniorityMid Level

365 Retail Markets is a leading provider of unattended retail technology, committed to innovation and customer satisfaction. The Customer Success Manager will manage customer accounts, ensuring onboarding, satisfaction, and growth while collaborating with various teams to advocate for client needs.

Information TechnologyPoint of SaleSoftware

Responsibilities

Build and maintain strong relationships with customers to drive satisfaction and retention
Identify and pursue growth opportunities within your existing account base
Assist in onboarding and training new clients, ensuring they’re set up for long-term success
Proactively manage active accounts through case management, ongoing support, and supplemental training
Support larger account managers as needed and assist with high-value or strategic accounts
Occasionally visit client sites to strengthen relationships and encourage renewals
Serve as a customer advocate internally and foster collaboration between customers and other Impulsify teams
Monitor and track renewal dates; follow up to ensure continued partnership
Promote upsell and cross-sell opportunities to maximize customer value
Respond to client inquiries, documenting interactions in CRM systems accurately
Recommend process improvements and identify potential product or service enhancements based on customer feedback
Stay current on all product offerings and support resources to confidently assist clients
Maintain consistency and quality by adhering to internal processes and checklists
Contribute to a culture of customer success through active engagement and problem-solving

Qualification

Customer success experienceCRM systems proficiencySaaS experienceMicrosoft Office SuiteAnalytical skillsCommunication skillsOrganizational skillsProblem-solving skills

Required

Previous experience in SaaS, customer success, or client-facing roles required
Proficiency with CRM systems and Microsoft Office Suite
Strong verbal and written communication skills
Exceptional organizational, time management, and multitasking abilities
Analytical and detail-oriented with strong troubleshooting capabilities
Comfortable working both independently and as part of a team
Proven ability to thrive in fast-paced, evolving environments
Customer-focused mindset with a genuine passion for helping others succeed

Preferred

Bachelor's degree preferred
Experience with reporting and analyzing customer success metrics is a plus

Company

365 Retail Markets

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365 Retail Markets specializes in unattended retail technologies offering personalized partnerships to foodservice operators.
dateFounded in 2008
location
Troy, Michigan, USA
people-size501-1000 employees
web-link
http://www.365retailmarkets.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
McCarthy CapitalPlymouth Growth
2021-04-14Private Equity
2016-08-17Private Equity
2015-05-29Debt Financing

Leadership Team

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Joseph Hessling
CEO
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Recent News

MarketScreener
Cantaloupe, 365 Retail Markets Get US FTC Second Request for Merger Review
2025-09-19
PR Newswire
SHAREHOLDER INVESTIGATION: Halper Sadeh LLC Investigates FL, STRM, TXNM, CTLP on Behalf of Shareholders
2025-07-16
MarketScreener
$HAREHOLDER ALERT: The M&A Class Action Firm Launches Legal Inquiry for the Merger: FL, STRM, TXNM, and CTLP
2025-07-15
Company data provided by crunchbase