EvidenceCare · 2 weeks ago
Client Success Executive
Nashville, TN
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expEvidenceCare is a fast-paced tech company innovating in healthcare products. As a Client Success Executive, you will manage strategic relationships with complex healthcare clients, ensuring they derive maximum value from the solutions while navigating multi-stakeholder environments.
Electronic Health Record (EHR)Emergency MedicineHealth CareHospitalInformation TechnologyMedical
Responsibilities
Own C-suite and executive relationships across complex health system accounts, including physician leaders, revenue cycle directors, IT, care management, hospitalists, and ED physicians
Lead regular strategic business reviews (QBRs) with executive stakeholders, presenting data-driven insights on KPIs, ROI, clinical outcomes, and operational efficiency, partnering with EvidenceCare Clinical and Product leaders to tell a compelling value story
Develop success strategies aligned to each client's organizational goals, quality initiatives, and financial imperatives
Conduct both virtual and on-site meetings to maintain deep engagement and visibility with key decision-makers
Proactively monitor client health using quantitative metrics and qualitative signals; identify and mitigate risk early through strategic intervention
Analyze usage data, adoption patterns, workflow integration, and outcome metrics to diagnose issues, validate impact, and identify opportunities for optimization or expansion
Guide clients through best-practice workflows and change management, acting as a consultant who helps them maximize value from EvidenceCare solutions
Own the full client lifecycle from implementation handoff through stabilization, maturity, renewal, and expansion—ensuring seamless value realization at every stage
Identify upsell and cross-sell opportunities within existing accounts; partner closely with Sales to develop and close expansion deals
Translate complex product capabilities and clinical evidence into clear business cases for diverse audiences—from frontline clinicians to CFOs
Become an expert in client workflows, organizational dynamics, pain points, and drivers of success to position EvidenceCare as an indispensable partner
Serve as the voice of the customer internally, collaborating with Product, Clinical, Implementation, and Sales teams to advocate for client needs and drive continuous improvement
Maintain rigorous discipline in Salesforce, documenting client health metrics, strategic plans, engagement history, and risk/opportunity assessments
Contribute to building scalable Client Success processes, playbooks, and best practices as the team grows
Share insights and updates with cross-functional partners to ensure organizational alignment on client state and priorities
Qualification
Required
Bachelor's degree
8+ years of Client Success, Account Management, or Customer Success experience managing complex, strategic accounts
8+ years of healthcare experience; provider-side (hospital/health system) strongly preferred
Healthcare consulting experience highly desirable
Demonstrated experience with clinical workflows in ambulatory and inpatient settings—you understand how care is delivered and how technology fits into that reality
Proven ability to analyze data and use business intelligence tools to extract insights and craft compelling, executive-level narratives
Strong project management skills with ability to juggle multiple priorities and stakeholders
Exceptional presentation and communication skills—comfortable presenting to C-suite executives and clinical audiences
Self-starter with startup or high-growth company experience; comfortable with ambiguity and building the plane while flying it
Willingness to travel up to 40%
Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel)—particularly strong Excel and PowerPoint skills for analysis and presentation
Experience with Salesforce CRM
Familiarity with business intelligence and data visualization tools (Tableau, Power BI, or similar)
Experience with Microsoft Teams or similar collaboration platforms
Preferred
Healthcare consulting experience highly desirable
Benefits
Competitive salary + stock option opportunities
Unlimited PTO
Hybrid work environment (remote and in-office flexibility)
Comprehensive Medical, Dental, Vision, & Life Insurance
Company 401(k) plan
Frequent company and team outings to celebrate wins and build culture
Company
EvidenceCare
EvidenceCare is an EHR-integrated clinical decision support platform that provides better care and optimizes clinician workflows.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$22.94MKey Investors
Orlando Health Ventures,Rockmont InvestmentsJumpstart Capital
2025-03-12Series B· $9.5M
2023-09-15Series Unknown· $0.64M
2019-01-20Series A· $8.8M
Leadership Team
Bo Bartholomew
Chief Executive Officer
Recent News
EIN Presswire
2025-08-18
MarketsandMarkets Research Pvt. Ltd.
2025-08-18
Company data provided by crunchbase