Eclipse Networks, Inc. · 1 week ago
Service Desk Technician - Atlanta
Atlanta, GA
Full-time
Hybrid
Entry Level
$43K/yr - $43K/yr
1+ years expEclipse Networks is a collaborative MSP that values team growth and open communication. The Service Desk Technician role involves providing technical assistance to end users, managing service desk tickets, and supporting various customer needs both remotely and onsite.
Information Technology
Responsibilities
Provide front-line technical support by utilizing phone and remote management platforms for effective troubleshooting service desk tickets
Perform installations, support, and management to end user accounts
Administer periodic hardware and software system maintenance across various customers
Provide onsite support at Customer locations for technical requirements as needed
Determine business impact of requests, collect relevant information, and escalate when necessary
Document internal and Customer knowledge accurately and comprehensively in a timely manner
Support in the implementation of technologies for project success, when requested by Professional Services
Acquire required knowledge to support new technologies as adopted by the business
Provide onsite support at Customer locations for technical requirements as needed
Aid with projects (i.e. server and firewall installations, migrations, deployments, etc.)
Ability to communicate technical concepts to non-technical end-users
Document internal and Customer knowledge accurately and comprehensively in a timely manner
Qualification
Required
1-3 years troubleshooting end-user technologies (desktops, laptops, printers, peripherals)
1-3 years supporting help desk/ service desk operations across several customers simultaneously
1-3 years experience administering Microsoft Windows desktop & server operating systems
Proficient in supporting Microsoft products including Office, Outlook, MS365, etc
Knowledge of basic networking concepts- ability to troubleshoot connectivity related issues
Excellent communication skills both written and verbal
Highly detailed and organized with the ability to prioritize tasks and work independently
Customer service oriented with a friendly and energetic personality that works well with others
Professional appearance and conduct
MSP experience required
Preferred
Associates and/or bachelor's degree in Computer Science or related a plus
IT Certifications CompTIA, Microsoft 365, Cisco) highly desired
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Short-Term Disability
Long-Term Disability
Life insurance
Paid time off
Professional development assistance
Referral programs
Company
Eclipse Networks, Inc.
Eclipse is the people-first technology partner. We take the time to understand your business, your team, your goals, and the way you work.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase