Inktel Contact Center Solutions · 6 days ago
Luxury Homeware Brand Ambassador
United States
Full-time
Remote
Entry Level
$15/hr - $15/hr
1+ years expInktel Contact Center Solutions is seeking work-from-home agents to serve as Homeware Support Specialists for a high-end homeware brand. The role involves answering customer inquiries, providing product information, and managing orders through various communication platforms.
Public Relations
Responsibilities
Address customer questions and concerns regarding product and delivery information
Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
Successfully negotiate and appease customers using a variety of methods established by client
Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
1-2 years Call Center Experience preferably in a live chat environment
Retail sales experience, preferably in an ecommerce environment
Excellent Data Entry skills/- 45-55 wpm minimum
Must be computer literate and internet savvy
Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
Experienced in handling multiple chats at any given time
Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
Professional, upbeat and engaging written communication
Excellent oral communication skills: clear diction, tone and use of proper grammar
Ability to deliver quality customer service in a high-volume environment
Ability to develop relationships with clients, even in difficult situations
Ability to advise and counsel customers in a quick and efficient manner
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Empathetic and active listening
Positive outlook and enthusiastic attitude
Conscientious team player
Ability to work 40 hours/week, 8 hour shifts, weekends and holidays as needed
Dependable, a history of good attendance and punctuality is essential
Proven track record of ALL of the following STRIVE values: [S]ervice, [T]enacity, [R]esponsibility, [I]ntegrity, [V]ersatility, [E]ntrepreneurship
Minimum PC Requirements: CPU Speed - Dual Core 1.2 GHz or better, Intel Core i3 or AMD Ryzen 3 or better
Hard Drive - 40 GB or more of available space, 100 GB or more of total space
Memory - 8 GB or RAM or better is preferable
Operating System - Windows 10 Professional (No Macs or Chromebooks)
Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements: Monitor - 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone - JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
Camera - Integrated or USB Camera
Minimum Software Requirements: Google Chrome - Latest version of Google Chrome for Windows
Minimum Internet Connectivity Requirements: Standard Connection / Speed - Hard-wired connection (no wireless), Minimum 45 Mpbs download / Minimum 10 Mpbs upload, Internet connection must not be shared with more than 3 devices in the same location, Maximum Latency Threshold - 120 milliseconds (ms)
Preferred
Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
Benefits
Medical
Dental
Short/long term disability
Life insurance
Personal time off
Educational assistance
401K plan
Company
Inktel Contact Center Solutions
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Felipe Rodriguez
Chief Technology Officer
Luis Gonzalez
Chief Operating Officer
Recent News
Company data provided by crunchbase