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Construction Grad, LLC · 2 hours ago

Warranty Manager

Colorado Springs, CO

Full-time

Onsite

Mid, Senior Level

Construction Grad, LLC is a homebuilder based in Colorado Springs, and they are seeking a Divisional Warranty Manager. The role involves overseeing escalated warranty issues, managing the warranty team, and ensuring quality control and customer satisfaction.

Staffing & Recruiting

Hiring Manager

Andy Cripe

Responsibilities

Oversees the management of escalated and large warranty issues for closed homes, including insurance/litigation

Develops training, mentoring, evaluation and incentive programs for warranty team

Manages the warranty team, coordinating and scheduling the efforts of trade contractor companies to address warranty repairs

Reviews architectural plans and actual construction methodologies for identified construction defects

Creates and implements quality control programs

Lead and develop initiatives to retain and develop talent

Responsible for recruiting, interviewing and selecting new hires

Maintain consistent communication with other departments to provide feedback and updates for the warranty team

Customer advocate for the division; responsible for ensuring other departments are providing the customer experience expected

Coach and develop team managers

Managed Budget/overhead & makes improvements as needed

Responsible for division customer care metrics

Qualification

Warranty managementQuality control programsCustomer experienceTrainingRecruitingInterviewingBudget managementMentoringTeam managementCoaching skillsCommunication skills

Required

Oversees the management of escalated and large warranty issues for closed homes, including insurance/litigation

Develops training, mentoring, evaluation and incentive programs for warranty team

Manages the warranty team, coordinating and scheduling the efforts of trade contractor companies to address warranty repairs

Reviews architectural plans and actual construction methodologies for identified construction defects

Creates and implements quality control programs

Lead and develop initiatives to retain and develop talent

Responsible for recruiting, interviewing and selecting new hires

Maintain consistent communication with other departments to provide feedback and updates for the warranty team

Customer advocate for the division; responsible for ensuring other departments are providing the customer experience expected

Coach and develop team managers

Managed Budget/overhead & makes improvements as needed

Responsible for division customer care metrics

Company

Construction Grad, LLC

Collaborative Recruitment Solutions for the Built Environment.

Founded in 2014

2-10 employees

http://constructiongrad.com

Funding

Current Stage

Early Stage

Leadership Team

Emily Hudson

Talent Acquisition Partner

Company data provided by crunchbase