Planet Fitness · 6 hours ago
Member Service Representative 2:00 pm to 10:00 pm Mon-Fri FT
Austin, TX
Full-time
Onsite
New Grad, Entry Level
$12/hr - $12/hrPlanet Fitness is a fitness club dedicated to promoting a Judgement Free Zone. The Member Services Representative is responsible for maintaining club cleanliness, ensuring safety protocols, and providing excellent customer service to members and prospects.
FitnessHealth CareTrainingWellness
Responsibilities
Perform to your best abilities during your assigned work shift
Monitor and maintain club cleanliness and atmosphere
Ensure that all proper training has been completed in order to operate safely and efficiently
Conduct regular audits to ensure the store is presentable and holding up to Excel Standard
Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks
Process and Review Daily Club Activity Paperwork and file in appropriate folders
Audit and Balance Cash Drawers on a daily basis
Update and Review Daily Club Reports and complete any corresponding Data Entry Documents
Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment
Adhere to company’s policies and guidelines and address any minor infractions
Provide a safe and secure environment for all members
Communicate with members and a create a high level of customer service
Stocking all retail and promotional items for following shift
Perform daily club inspections, complete assigned cleaning sections
Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues
Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders
Staying up to date on all required certifications and training courses
Communicating with, promoting, touring, and assisting prospects and potential members
Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies
Ensuring Facility complies with all state and federal laws and insurance requirements
Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to
Qualification
Required
Must be at least 18 years of age or older
HS diploma or equivalent required
Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
Great communication skills with internal and external customers
Must be team oriented, motivated and well organized
Benefits
Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
Every Team Player receives a FREE Planet Fitness Black Card Membership
Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
Planet Fitness
Planet Fitness is a provider of fitness training programs and classes.
Founded in 1992
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.27BKey Investors
Freeman SpogliAtlantic Street CapitalTSG Consumer Partners
2025-12-05Post Ipo Debt· $750M
2024-06-07Post Ipo Debt· $800M
2024-01-29Post Ipo Debt· $3.15M
Leadership Team
Colleen Keating
Chief Executive Officer
Brian Povinelli
Chief Marketing Officer
Recent News
2026-01-12
The Philadelphia Inquirer
2026-01-08
2026-01-07
Company data provided by crunchbase